Sonesta ES Suites San Diego - Rancho Bernardo

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The pool Furniture was run down and towels were not always accessible My room was not the cleanest with a ripped couch and missing items from the kitchen like utensils which would have been helpful with my family of 5 Breakfast was out of something daily Ie- ”yogurt, plain bagels, hasbrowns”

Very friendly staff although the weekend breakfast is only 730 to 9am

The room were clean, staff was friendly and efficient however the breakfast was lacking this time. Pancake machine not working, shortage on food

Love the door between the kitchen and bed hated the mold in the shower

Very friendly staff..clean and quiet property. Breakfast was good and available for a good amount of time! Room was clean but sofa and wall in bathroom were tore up, comfy bed and fluffy pillows. Overall...great stay!

Edward at the front desk was very friendly and helpful. Rooms are very dark and out dated. Curtains were dirty, Coffee maker was broken and the carpet was so awful. I wore my shoes the whole time. Cleaning ladies brought clean towels anytime I asked!

We appreciated how pet friendly this hotel was, offering dog bag stations. The front desk staff was always available, answered the phone, and accommodated requests. Breakfast was timely and when the breakfast attendant fell ill one morning the staff quickly jumped in to accommodate the guests. The pool was closed for the first portion of our stay for maintenance but we wouldn't have used it anyway. My only gripe is the housekeeping. They never brought clean towels or stopped by to see if we needed anything. All but 3 butter knives, 1 fork, and 1 spoon was missing from the silverware. For us this was a nuisance because we cooked daily to save money as we waited for our new home to be available for move-in. We loved the location, the laundry was easy to use, and it was a nice place to go for dog walks. We would recommend staying here for anyone new to the area looking for a place to move in to or just avoiding the Airbnb market which seems to be much more expensive than our stay here.

This place had gone so down hill from last year. No staff to help. We asked for toilet paper because our room had 1 roll. It wasn’t even wrapped In paper. They just handed to us. Bashetball hoop outside was broke. Breakfast times were shortened and avail food was limited from last year. Hardly any staff to help. Hallways were dirt and I asked staff to clean a spill. No one did

Love how spacious the rooms are and how homie it feels. My only complaint is the breakfast if you go passed 8:30 there’s hardly anything.

The room was very clean. The staff was extremely friendly and doubtful with everything. The free breakfast I was included was very delicious.