The Islander Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Amazing service, clean and just what you need for an overnight stay.

I think three stars is underrated.

Great location near the airport- fantastic breakfast

The hotel room was great and the staff really nice however the hula bar is extremely loud until 11pm and the cost is expensive for what you get

The hotel should be advertised as a bar with some rooms as opposed to a hotel with a bar. We were in a room that faced out directly into the hula bar (as most appear too) and all we could hear was the music playing until 11pm and it was as if you were in the middle of the nightclub- there was absolutely no chance of getting any sleep at all. Not suitable for children and none of this was noted in the hotel description at all. Then at 7am you’re woken up by the bass of the breakfast music. The curtains were so light we had all the lights of the club and even the sun so darker curtains are needed. We had no sleep and I would not at all recommend staying here. Also the pool is in the middle of the bar and eating area with everyone walking past so not overly appealing,

Property very close to the airport and just walking distance. Staff very helpful and nice property

Everything was amazing

Just terrible staff, lack of communications, from top to bottom. Breakfast packs for early flight wasn’t arrange, another group looking for it in the morning no where to be found. Don’t get caught up with the pictures ads, very noisy music up til 9-10pm, couldn’t shut windows properly as its broken, cockroach and stain on towels. You paid premium prices for stay. Same goes with restaurants, meals waits anre insane especially dessert never turn up, followed up twice after 1 hour of wait, gave up and asked for little discount but boss refused even though we didn’t get it, she eventually made her staff to make it but we are ready for bed. Same goes with other group next to our table their kids just ended up going to the room. It’s a big let down, also had a 2 years with me traveling.

The staff were amazing.

Positives and negatives: + Rooms actually are nicer than they look in the pictures. We were pleasantly surprised + Restaurant is really good quality, both staff and food were great + Aircon worked very well and room didn't seem to humid + Love these guys because they are kind to animals. - No late checkout. It's advertised at a $50 cost, but when we told "Donni" that we wanted to check out at 1pm she said that we had to leave at 10am because someone else was going to stay in the room. The place was not fully booked, and so if check in is at 3pm is 2 hours not enough to clear a room? - Tuesdays is Renovation day. If you are staying on a Tuesday, bring your earplugs. They were working on the rooms or the roof and it was all day with power tools. We knew about the partying until 10 and 11pm, but we were not counting on losing the nap.