Macdonald Windsor Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Surprisingly clean, spacious and modern on the inside despite the exterior being deceivingly older. Enjoyed our stay. It was so convenient for the castle, the shopping and dining, and right outside where the change of guards are.

The staff were extremely helpful and the hotel was beautiful. So convenient to the castle. My only slight negative was the cost for parking.

Staff excellent and so helpful. They provided a stress free experience as i was travelling alone with my grandson. Excellent value for money and in a perfect spot for visiting Windsor Castle. Fabulous air conditioning which was needed. Excellent high pressure shower with a larger than averagr cubicle. Refreshing to have so many places to sit and relax thanks to sofas and chairs. Excellent choice for breakfast and food was fresh with a large variety of choice. Overall i would say i would definitely return. Thankyou to all the staff for making our stay so enjoyable.

Breakfast was ok nothing special. Came back to hotel bar at 10.00pm for late nightcap,no snacks available at the bar,had to go out and buy some crisps etc

Fantastic hotel. Staff couldn't do enough for you

Stayed for one night, was class, very clean, water pressure in shower was unreal and comfy bed

Avoid! Club Quarters Hotel Covent Garden / Holborn. We had no advance notice there would be disruptive work on the hotel and found the lobby was half closed for various work in rooms and the floors. I asked if the drilling or hammering would stop on Saturday and Sunday. We were assured by the man on the front desk that was the case. But the noise started at from 8:30am on Saturday. The walls are paper thin, anyway, and you can hear your neighbour quite easily. in fact, the room was just weird. An ugly chunk of a table was right in the middle of the room. The bathroom ventilator was broken. One bedside light was not working. Parts of the shower dropped off while in use. The only plus is its location. June 2026

The property was perfect. Location was perfect too, right in the centre of the town. The rooms where large and there was a fridge in the room. Lovely bathroom. Couldn't fault anything within the hotel. There was only one problem and that was with the parking, there is a car park at the hotel but it was 40 pounds for our 1 night stay which I thought was expensive. I have a disabled badge so it would of been so handy to of used the car park, but instead I had to find a car park as few minutes walk away. I think 20 pounds would be an acceptable parking charge but 40 is just too steep a price to pay.

Breakfast buffet was not worth the price. Slow to refill.

**Disappointing stay – standards fall well short of expectations** While the concierge was helpful and an early check-in was appreciated, almost every other aspect of our stay left us frustrated. The room itself felt tired and neglected — loose floor tiles, scale-encrusted shower tiles, and generally dated amenities gave the impression that maintenance has not been a priority for some time. The sofa bed was extraordinarily uncomfortable, seemingly missing springs, and its presence in the room eliminated any circulation space around the main bed. To add to the frustration, the toilet blocked during our stay. Housekeeping was only carried out after 5pm, and during servicing, rubbish was left strewn along the hallways for extended periods — creating a deeply unpleasant impression that lingered well beyond the inconvenience itself. Small touches compounded the disappointment: just two coffee pods allocated per day on an ageing Nespresso machine, body wash and hand soap that appeared to have been watered down, and a hand dryer in the women's restaurant restroom that was out of order throughout our entire visit. The restaurant coffee, dispensed from a machine, was poor — particularly hard to justify at the prices charged, where one might reasonably expect a proper espresso setup and a trained barista. Reception staff were not very helpful. There are significant improvements needed before this property can accurately claim to offer a comfortable experience. We are disappointed.