Extended Stay America Suites Philadelphia Plymouth Meeting E

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The staff was very nice and helpful

room was clean , staff was great, parking was available all the time.

I like the place but the room should be more cleaner, not went walk in to the room n you could tell the room was just clean make sure before the customer gets there make sure specially the bathroom no hair in the tub that’s nasty I always give you guys some tips before I leave the room. thank you.

Nope

It was fine for my son’s friends visiting !

Upon arriving, you can smell smoke and urine walking through the door. The place is old and ran down. The elevators were filthy. Our room had blood splatter on the bathroom door and on the wall. The bathroom hadn’t been cleaned. Just new towels placed inside. There wasn’t any working Wi-Fi The front desk associate was pleasant at night and during the day. If only I could receive a refund, we couldn’t even shower there. We had to go home just to shower.

Staff was very nice. Breakfast was a cereal bar. Room was not very clean, very dusty on floor and furniture. Tub was stopped up. Place needs updates.

This was the most disgusting place I’ve ever stayed…and I travel throughout the world. I only encountered the front desk when checking in and checking out, no other interaction. I was on the second floor which was smelly and the carpets were all stained. The room was very disgusting, smelled, so shabby, the curtains, half hanging, looked like they had been there for 20 years. This property was so disgusting Hotels.com should remove it from their list of property’s. I probably won’t use hotels.com in the future, that’s how horrible this property was. Complete dump.

When arriving the lady at front desk wasn’t helpful at all. I actually felt like I was bothering her by ringing the bell then we got to the room and there was no cold water. My husband had to take a shower and scorching hot water. Then room comes with the kitchenette, but no utensils or pots. They were all utilized by people that live in the hotel.

Your website says check-in time is 3:00 p.m. We arrived at 3:05 p.m. and our room was not ready. We were very frustrated, since we had to change and get to a surprise party by 4:00 p.m. The staff tried very hard to please us, giving us another room to change in, which we did. However, that one was not cleaned, either. We left with our luggage to go to the party and when we returned at 10:00 pm, we were given the room we reserved, cleaned. The staff were very nice and had also left some snacks and waters for us. However, in the future, reserved rooms should be ready by your stated check-in time. We also reserved online a room with two queen beds, but they were doubles instead. Please check that you are listing the actual size you are providing. Other than that, no complaints.