Extended Stay America Suites Houston Galleria Uptown

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

⭐️ 1 STAR — DO NOT EXPECT WHAT THEY ADVERTISE This was one of the most disappointing hotel stays I’ve had. The room had a strong, musty smell that was immediately noticeable and made the entire room feel damp, stale, and unpleasant. For a hotel charging guests to stay there, having a room that smells like this should not be acceptable. And then there’s the so-called “breakfast included.” Don’t expect breakfast. There was no actual breakfast whatsoever. The only things available were coffee, granola bars, and packets of oatmeal. That’s it!!! If you’re going to advertise that breakfast is included, guests should be able to reasonably expect an actual breakfast—not a few packaged snacks that you could put in a cabinet. Calling this “breakfast” is extremely misleading. Overall, between the musty-smelling room and the misleading breakfast advertisement, this stay was absolutely not worth the money. Management needs to seriously improve the cleanliness and condition of the rooms and be honest about what amenities guests are actually receiving. I would not stay here again, and I would definitely think twice before recommending this hotel to anyone. Save your money and look elsewhere.

Clean room

decent functional, spacious, clean room but outdated. good return for money though as its in a good area. needs renovation

There was absolutely nothing in the kitchen to cook with, not even a spoon or fork. The room was clean and dust free because I always do a countertop test, and pull back the sheets and smell the sheets and towels. The bathroom was clean as well, however, the caulking job was horendous. The flooring butting up against the tub was bad. The toilet worked well and the shower worked well. The only thing that was a bummer was that there was a roach in the bathroom. A real downer. They need to do a fumingation for sure, especially on the ground floor. Next time I will remember to always ask for a 2nd floor room in any hotel.

The hotel needs significant upkeep!

This is a good location at the uptwon area and on the economic side. The condition is as expected for extended stay. One should not expect daily room service. The room is large enough with cooking wares available upon request. The rooms are generally clean and the staffs were super nice although they may not be able at the front desk as they are responsible for many other responsibilities around the hotel. So be patient and they will be back soon. My only complains are (1) One of the bed sheat was really too old and became very dark in comparison to pillow cases. (2) Breakfest is only coffee with a few buffins and bars, no mild or sereal, a packs of oakmeals. No bowls or plates, and no place to sit down. This is understable as guests were supposedly to take this snacks to their own room to eat. Other that, there are plent of parking spaces. This is important for hotel in this area of the Houston.

Nobody in front always out of office , Rooms are Old also kitchen, bad old odor, just Bad, tub all scratch off

Not hot water and room smelled like urine

Checked in around 130am after a long day of flying to come into a room that was dirty and there were COCKROACHES that crawled out from under the fridge. The entire hotel is dirty and multiple things are broken throughout. I checked right back out and requested a refund but I booked through a 3rd party and they said I have to go through them and they have to reach the hotel to get confirmation but can’t get through to anyone. Very disappointed

The room had cockroaches when I got in it