Sure Hotel by Best Western Bordeaux Lac

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

First of all, all region was a bit rundown and overpriced. So if you plan to stay in Bordeaux, even for one night, I recommend to review you choice. But it is well connected to the center via tram and till midnight and all hotels have their parking. Coming to the hotel, the house keeping was pretty irregular and dissatisfying. I have finished very little provided liquid soap and tissues, no body came and checked. I picked new ones up from the reception and no one from the house keeping bothered to put them into their containers. Same was true for the body wash (single miracle cleaning solution for everything!!!) On the amenities side, things were also pretty basic: espresso machine with pods you need to search at the reception, there is no kettle so you need to search for the hot water at the reception. And for the drinking water promised, you also need to search cold, probably filtered, tap water there. So all and all, it was not a very convenient stay in term of hotel services. Especially if you go for business, I don’t recommend staying there.

Sure Hotel Bordeaux-Lac is located in a modern, well-maintained, conveniently located, quiet building, within very easy walking distance of the tram line. Staff are welcoming and professional, and the breakfast is of a good standard. The price we paid represented very good value for money. Highly recommended.

Yes

Very warm welcome, staff did everything to help us as we have some mobility problems and they did all they could to help. Breakfast was very varied, excellent quality and refreshed quickly.

Just a stop over for 1 night on trip to spain

Perfect for what we needed.

Perfect for our weekend stay !!

Does what it says on the tin . Reasonably priced comfortable hotel for one night stop over welcoming helpful staff , very nice dinner , comfortable bed , secure parking. Ticks all the boxes

The room wasn’t clean and it was full of mosquitos

Breakfast was good. Hotel a little run down. The card to get in my room had to be reprogrammed nearly every day.