Extended Stay America Select Suites - Jacksonville - Baymeadows

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Family friendly hotel with great staff!!

great place to stay, would come again for sure.

The property was clean. The beds were soft and comfortable. Full available kitchen. But a few downsides, no coffee maker no available soap. The bathroom shower was rusted had a hard time turning on the shower nozzle and the water kept dripping even after being completely turned off. Definitely could use an upgrade at least in the bathroom area. My only real down problem was nowhere to do a early checkout the front office was gated up no Dropbox so practically had to wait till 9:00 which there was nobody there I waited till about 9:15 still nobody in the office. One of the ladies came in at around that time and I asked her even she looked and there was nowhere to do a drop off so she took my key and was going to check me out. Needed to leave by 8:00 but thank goodness it wasn't an emergency concern. For $100 deposit and the price of the room it could have been better.

Staff was polite and helpful. The room was spacious.

The only good thing was the shower.constant knocking at my door.roaches in the room .key kept not working.and staff was unavailable most of the time.

Todo el servicio en general pesimo

The staff were friendly. The room was very spacious but in need to an update. Good value for money

It took a while to check in. The service was slow but other than that my stay was good.

The property needs more attention to detail when it comes to the cleanliness. There were stains in the carpet in the hallway leading up to the room. The front desk attendant wasn’t so friendly and seemed like she was very rushy. The bathroom had toothpaste stains on the mirror. The showerhead need to be cleaned the toilet and the floor needed to be mopped. The sheets in the bags were clean. They also didn’t have any rags or hand towels in the bathroom. After I tried to request to get some apparently it was too late at night and they don’t have anyone working at the front desk after hours so anytime after 10 PM, you’re basically screwed. I even tried to call in the morning and their front desk attendance doesn’t arrive until 10 AM so imagine trying to rush to leave to catch a flight and I had to go and buy my own hand rags and washcloths to take a bath. They also do not have any complementary items to wash your hands or anything with so if you come there, you need to bring everything that you would need to take a bath and wash your hands or dishes with.

When we entered our first-floor level room the window was wide open and the air conditioner was on. There was no seating except two bar type stools at the counter. The kitchen was not furnished with anything at all. No coffee maker no hair dryer. There was a cabinet door missing. The room was tiny and you barely had room to walk. The bathroom was bare minimum useable. We have had previous stays at Extended Stay that was pleasant but not this time. Also the TV remote did not work, and we asked for batteries for the remote. We had to ask for washcloths. When I told them the window was wide open she said someone must have wanted fresh air. My response someone wanted to let others in for free. We managed to get the bar lock back in place on the window to feel safe. We were going to ask for compensation for poor conditions but the front desk has a sliding barrior and no one was to be found anywhere. People had stuck their keys in the side of the sliding wall! We were only there one night thank goodness.