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2 adults, 1 room

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SureStay by Best Western Charlotte Matthews

2501 Sardis Road NSee map

CZK 1,707.65per night

This is the cheapest price in 30 days, based on the rates on 9 Nov

Top reasons for booking
Located in Charlotte (East Forest), SureStay by Best Western Charlotte Matthews is within a 15-minute drive of Bojangles' Coliseum and Ovens Auditorium. This hotel is 8.3 mi (13.3 km) from SouthPark Mall and 9.3 mi (15 km) from Spectrum Center.
Popular facilities
Free WiFi
Fitness center
24-hour front desk
Luggage storage
Business center
Free parking
3.6/5Good 473 reviews
Exploring the area
Charlotte Station, 13.7km, About 16 mins from hotel by car
Charlotte Douglas International Airport, 21.5km, About 24 mins from hotel by car
2
Standard Room, 1 King Bed, Non Smoking, Refrigerator
1 double bed or bigger
2
Standard Room, 1 King Bed, Accessible, Refrigerator
1 double bed or bigger
3
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator
Bed type arranged at check-in

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Reviews

Read all reviews
3.6/5.0

Good

473 reviews
Location
0.0
Services offered
4.0
Cleanliness
3.2
Atmosphere & facilities
3.2
All
4.5+
3.0+
Debra
Reviewed: 10 Aug 2026

5.0/5.0

Fantastic

Stayed with family

This property is still under construction. There are really no amenities. The elevator is out of order. The staff is polite, the rooms are neat and comfortable.
Zain
Reviewed: 6 Aug 2026

4.0/5.0

Great
Nice Room, Work in progress due to construction. Very small breakfast area with limited options, but you'll still be able to get some eggs, meat, and grains. Elevator is out for now, so you'll need to enter from the side of the building's staircase. Room size was clean, quiet and safe area. Worth about a 80-dollar price tag if you can find a deal.
Jasmine
Reviewed: 29 Jul 2026

3.0/5.0

Good
Right now is not the best time to stay at the location for they are renovating
Moses
Reviewed: 27 Jul 2026

5.0/5.0

Fantastic
The Hotel is relatively new and clean, and the check-in staff was very courteous and helpful. The Hotel does not have a working elevator; I had to change our room from the third floor to the ground floor. There is no coffee maker in the room, and the bathtub-and-shower combination is probably built for midgets or 5-year-olds. One literally has to sit or bend down to take a shower to the upper body part. There is no hot water either.
Kristen
Reviewed: 23 Jul 2026

1.0/5.0

Below average
This hotel is undergoing renovations, which are needed. Once it is finished I think it will be great! Our AC unit did not work properly and our room remained hot the whole night. They didn’t have another room to move us to or a fan for us to use. The “buffet breakfast” was not a buffet. It was a very slim continental breakfast with a waffle maker that the breakfast attendant required you to allow her to fix you. They did have 1 pan of eggs available. No juice and no coffee. The elevator was broken so we had to use stairs located outside to go from our room to the lobby. Only one set of stairs was available for use on one end of the building because the other had a “hazard”. The staff was friendly and our room was clean. However the overall building just isn’t ready yet to make it a 3 star rating.
lucas
Reviewed: 21 Jul 2026

3.0/5.0

Good
The room was clean. Elevator did not work and had to walk up to the
Meetra
Reviewed: 19 Jul 2026

1.0/5.0

Below average

Stayed with partner

The hotel is under construction. There were exposed wires, and there were no accommodations. I plan to raise this issue for a refund
Lakeisha
Reviewed: 19 Jul 2026

1.0/5.0

Below average

Stayed with family · For friends and family

We canceled the room! First room the have us wasn't ready to the second room a family that was already in it the third room had no ac. The whole building is under construction and shouldn't be renting out to Noone! The elevator didn't work had to walk outside and hip 3 flights of stairs.
Demetria
Reviewed: 19 Jul 2026

4.0/5.0

Great

Stayed with family · For friends and family

No breakfast and elevator was not working. Had to take stairs outside to 3rd floor. Only gave a good rating because the hotel is being renovated but the front desk explained everything including the elevator issue theat couldn't be fixed till Monday. Renovation will look great once finished. Don't know why breakfast was not served
Robin
Reviewed: 19 Jul 2026

1.0/5.0

Below average
This place is bad the king size bed was so hard. The water is not hot .They elevator dose not work . To get to room if you are on the 3rd floor you have to walk outside to the back of the building and walk up the staircase. This was just a bad hotel the are remodeling they such just stay close until it was done .

Overview

SureStay by Best Western Charlotte Matthews

Renovation:2025-01-01
Rooms:93
Floors:3
Star rating:

Located in Charlotte (East Forest), SureStay by Best Western Charlotte Matthews is within a 15-minute drive of Bojangles' Coliseum and Ovens Auditorium. This hotel is 8.3 mi (13.3 km) from SouthPark Mall and 9.3 mi (15 km) from Spectrum Center.

Description

Located in Charlotte (East Forest), SureStay by Best Western Charlotte Matthews is within a 15-minute drive of Bojangles' Coliseum and Ovens Auditorium. This hotel is 8.3 mi (13.3 km) from SouthPark Mall and 9.3 mi (15 km) from Spectrum Center.

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Exploring the area

Transport

Charlotte Station

Train stations
13.7km

Charlotte Douglas International Airport

Airports
21.5km
See map

Facilities & services

Popular facilities
Free WiFi
Fitness center
24-hour front desk
Luggage storage
Business center
Free parking
General
Non-smoking throughout
Elevator
Accessibility
Housekeeping
Vending machine
Safety & security
Safety deposit box
Business facilities
Banquet facilities
Cleaning services
Laundry service
Reception services
ATM/Bank
Fast check-out
Multilingual staff
Internet
Free wired internet
Accessibility
Wheelchair accessible
Braille or raised signage
Wheelchair accessible parking
Food & drink
Free breakfast
See all facilities

Property policies

Check-in/out Time

Earliest check-in time:After 15:00

Latest check-out time:Before 11:00

Check-in policy

The guest responsible for check-in must be aged 21 or above

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Check-in descriptions

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Note: Check-in policies vary by property. Please check carefully before booking

Child Policy

Children at all ages are welcome to stay at this property

Other fees

Early check-in is available for a fee (subject to availability)

Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Food & drinks

A complimentary buffet breakfast is served daily from 6:00 AM to 9:00 AM.

See all policies
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