Where to?

Check-in/out dates

Select your dates

Guests and rooms

2 adults, 1 room

Find more hotels in Cancún

Kempinski Hotel Cancún

Retorno del Rey No. 36See map

kr --per night

Select a date to check availability

Top reasons for booking
Great view
Most user reviews comment positively on the view from their room
Popular facilities
Kid's club
Bar
Coffee shop
Restaurant
Free WiFi
Fitness center
4.7/5Fantastic 890 reviews
Exploring the area
Cancún International Airport, 13.0km, About 15 mins from hotel by car
Ballenas Beach, 500m, About 8 mins from hotel by foot
Jungle Tour Adventure Cancun: Speedboat Tour & Snorkel, 800m, About 13 mins from hotel by foot
No pictures available yet
Room, 2 Double Beds, Balcony, Oceanfront
2 beds

40.0 m²

Ocean view

No pictures available yet
Suite, 3 Bedrooms, Balcony, Oceanfront (Cobalt Suite)
Multiple beds

177.0 m²

Ocean view

No pictures available yet
Room, 2 Double Beds, Balcony, Ocean View
2 beds

40.0 m²

Ocean view

No pictures available yet
Club Suite, 1 Bedroom
1 double bed or bigger

81.0 m²

Ocean view

No pictures available yet
Club Room, 2 Double Beds, Balcony, Oceanfront
2 beds

40.0 m²

Ocean view

No pictures available yet
Room, 1 King Bed, Balcony, Oceanfront
1 double bed or bigger

40.0 m²

Ocean view

No pictures available yet
Room, 1 King Bed, Balcony, Ocean View
1 double bed or bigger

40.0 m²

Ocean view

No pictures available yet
Room, 1 King Bed, Balcony, Oceanfront
1 double bed or bigger

40.0 m²

Sea view

No pictures available yet
Room, 1 King Bed, Ocean View (Club Level)
1 double bed or bigger

40.0 m²

Ocean view

No pictures available yet
Club Room, 1 King Bed, Balcony, Oceanfront
1 double bed or bigger

40.0 m²

Ocean view

No pictures available yet
Suite, 1 Bedroom, Balcony, Oceanfront
1 double bed or bigger

81.0 m²

Ocean view

No pictures available yet
Room, 2 Double Beds, Balcony, Ocean View
2 beds

40.0 m²

Ocean view

No pictures available yet
Club Room, 2 Double Beds, Balcony, Ocean View
2 beds

40.0 m²

Ocean view

No pictures available yet
Club Room, 2 Double Beds, Balcony, Oceanfront
2 beds

40.0 m²

Ocean view

No pictures available yet
Room, 2 Double Beds, Balcony, Oceanfront
2 beds

40.0 m²

Ocean view

No pictures available yet
Club Suite, Oceanfront
1 double bed or bigger

81.0 m²

Ocean view

No pictures available yet
Suite, 1 Bedroom, Balcony, Oceanfront (Ritz-Carlton Suite)
1 double bed or bigger

229.0 m²

Ocean view

No pictures available yet
Suite, 1 Bedroom, Balcony, Ocean View
1 double bed or bigger

81.0 m²

Ocean view

No pictures available yet
Club Suite, Ocean View
1 double bed or bigger

81.0 m²

Ocean view

No pictures available yet
Club Suite, 1 Bedroom, Balcony, Oceanfront
1 double bed or bigger

81.0 m²

Ocean view

No pictures available yet
Club Suite, 1 Bedroom, Balcony, Ocean View
1 double bed or bigger

81.0 m²

Sea view,Ocean view

No pictures available yet
Club Room, 2 Double Beds, Balcony, Ocean View
2 beds

40.0 m²

Ocean view

No pictures available yet
Suite, 1 Bedroom, Balcony, Oceanfront
1 double bed or bigger

81.0 m²

Pool view,Ocean view

No pictures available yet
Suite, 1 Bedroom, Balcony, Ocean View
1 double bed or bigger

81.0 m²

Ocean view

No pictures available yet
Room, 1 King Bed, Balcony, Ocean View
1 double bed or bigger

40.0 m²

Ocean view

No pictures available yet
Club Suite (Master Suite)
1 double bed or bigger

81.0 m²

Ocean view

No pictures available yet
Club Room, 1 King Bed, Balcony, Ocean View
1 double bed or bigger

40.0 m²

Sea view,Ocean view

No pictures available yet
Club Room, 1 King Bed, Balcony, Oceanfront
1 double bed or bigger

40.0 m²

Ocean view

18
Suite (Seaside)
1 double bed or bigger

82.0 m²

Partial sea view

14
Suite (Seafront)
1 double bed or bigger

82.0 m²

Sea view

15
Club Suite (Seafront)
1 double bed or bigger

82.0 m²

Partial sea view

12
Suite (The Saasil)
Multiple beds

177.0 m²

Sea view,Beach view

5
Club Room, 1 King Bed (Club Seafront)
1 double bed or bigger

41.0 m²

Partial sea view

10
Panoramic Suite
1 double bed or bigger

82.0 m²

Sea view

12
Club Double Room (Seaside)
2 beds

41.0 m²

Partial sea view

9
Deluxe Room, 1 King Bed (Seafront)
1 double bed or bigger

41.0 m²

Sea view

14
Presidential Suite
1 double bed or bigger

229.0 m²

Sea view

15
Deluxe Room, 1 King Bed (Seaside)
1 double bed or bigger

41.0 m²

Sea view

Earn KlookCash for this booking & save on the next one

Reviews

Read all reviews
4.7/5.0

Fantastic

890 reviews
Location
0.0
Services offered
4.8
Cleanliness
4.7
Atmosphere & facilities
4.6
All
4.5+
3.0+
luis
Reviewed: 14 Jun 2026

5.0/5.0

Fantastic

Stayed with kids

The resort is very clean The staff is excellent The food is very good. A little outdated, but the place is kept impeccable.
Homan
Reviewed: 12 Jun 2026

5.0/5.0

Fantastic
Loved our upgraded suite it had 180 views of the ocean
Andreea I
Reviewed: 10 Jun 2026

2.0/5.0

Below average

Stayed with kids

The hotel seems to have a lot of fame, but it is certainly not worth the exorbitant price per night. The room itself was clean and the staff was extra helpful and kind. The downside, though, is that the pools are very "exposed" to the sun and the shade is almost non-existent. There are umbrellas but they are not too helpful. The beach has some beautiful private areas and we thought we could use them but the staff explained that there was an additional $300 per day for use of two chairs in the shade. That, on top of the $435 per night charge, and the $60 per night resort charge. This place does not feel like a resort at all. It feels like a very bare, very pricey place that no one goes to. I think there were maybe 20 guests total when we went. The pools - which are free- are not "wow" - they are your basic 3-star hotel pools you can find anywhere in and outside of Mexico. For this price I was expecting a much more luxurious experience. Overpriced and not worth it.
David
Reviewed: 8 Jun 2026

5.0/5.0

Fantastic

Stayed with family · For friends and family

Pool service was excellent. Attentive and fast. Restaurants were good and food came out quickly, we did walk across the street to Porfirios as well so nice to have options close to property also.
Kritika
Reviewed: 29 May 2026

5.0/5.0

Fantastic

Stayed with kids

Overall, my stay at the Kempinski was exceptional. The service, ambiance, and attention to detail truly stood out. The only minor drawback was the pillows, which could have been more comfortable. However, the hotel did offer alternative pillows upon request, so it wasn’t a major issue. I would still highly recommend this hotel for its outstanding quality and experience.
Shahd
Reviewed: 28 May 2026

5.0/5.0

Fantastic

Stayed with family

The best of the best. Amazing staff, food, cleanlilness, beach, rooms, pool, location… just all fantastic. Great time every time for years.
Nathalie
Reviewed: 26 May 2026

5.0/5.0

Fantastic

Stayed with partner

I've been returning to the Kempinski Cancún for years, and it continues to exceed expectations every single time. The staff are truly exceptional, warm, attentive, and genuinely helpful throughout the stay. The level of service across the board is what keeps me coming back. The rooms are spotlessly clean and beautifully maintained, reflecting the high standards you'd expect from the Kempinski brand. Breakfast was a highlight with great variety, excellent quality, and a wonderful way to start each day. If you're looking for a property where the team goes above and beyond and every detail is taken care of, this is it. A consistently outstanding experience.
Jeffrey
Reviewed: 25 May 2026

5.0/5.0

Fantastic

Stayed with partner

Fantastic hotel from top to bottom.
ADRIANA
Reviewed: 16 May 2026

4.0/5.0

Great
Old environment and not special
chris
Reviewed: 14 May 2026

1.0/5.0

Below average

Solo stay

I would recommend never to go here

Overview

Kempinski Hotel Cancún

Renovation:2015-01-01
Rooms:363
Floors:9
Star rating:

Located in Cancun (Zona Hotelera), Kempinski Hotel Cancún is within a 5-minute drive of Luxury Avenue Shopping Mall and Aquaworld. This beach resort is 1.3 mi (2 km) from La Isla Shopping Mall and 2 mi (3.1 km) from Iberostar Cancun Golf Course.

Description

Located in Cancun (Zona Hotelera), Kempinski Hotel Cancún is within a 5-minute drive of Luxury Avenue Shopping Mall and Aquaworld. This beach resort is 1.3 mi (2 km) from La Isla Shopping Mall and 2 mi (3.1 km) from Iberostar Cancun Golf Course.

See all

Exploring the area

Transport

Cancún International Airport

Airports
13.0km

Attractions

Ballenas Beach

500m

Jungle Tour Adventure Cancun: Speedboat Tour & Snorkel

800m

Marina Sunrise

900m

Marlin Beach

1.3km

Laguna Nichupté

1.8km

Tequila Museum

1.8km

Cancun Interactive Aquarium

1.8km

Oasis Arena

1.9km
See map

Facilities & services

Popular facilities
Kid's club
Bar
Coffee shop
Restaurant
Free WiFi
Fitness center
Kid-friendly facilities
Stroller
General
Parking
Non-smoking throughout
Childcare services (additional charge)
Gift shop
Shop
Elevator
Hair/beauty salon
Accessibility
Wedding services
Airport transportation(additional charge)
Garden
Safety & security
Safety deposit box
Business facilities
Meeting facilities
Banquet facilities
Cleaning services
Laundry service
Reception services
24-hour front desk
Luggage storage
Concierge
ATM/Bank
Tourist info desk
Multilingual staff
Health & fitness
Spa
Sauna
Fitness classes
Outdoor Swimming pool
Accessibility
Wheelchair accessible
Accessible airport shuttle
Wheelchair accessible parking
Food & drink
Poolside bar
Breakfast service (additional charge)
Activities
Kid's club (additional charge)
Ballroom
Club
Tennis court
See all facilities

Property policies

Check-in/out Time

Earliest check-in time:After 15:00 - Before 12:00

Latest check-out time:Before 12:00

Check-in policy

The guest responsible for check-in must be aged 18 or above

Special check-in instructions

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Check-in descriptions

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Note: Check-in policies vary by property. Please check carefully before booking

Child Policy

Children at all ages are welcome to stay at this property

Mandatory fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: USD 4.87 per accommodation, per night

Resort fee: USD 58 per accommodation, per night

The resort fee includes:

Additional inclusions

We have included all charges provided to us by the property.

Other fees

Fee for buffet breakfast: approximately USD 48.50 for adults and USD 48.50 for children

Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 7)

Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Food & drinks

Grab a bite at The Club Grill, one of the resort's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.

See all policies
Home Mexico Cancún Hotels in Cancún Kempinski Hotel Cancún

Explore more on Klook

Everything you need for your Cancún visit

Top destinations in Mexico