Live Aqua Punta Cana - All Inclusive - Adults Only

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

If I spoke Spanish things would probably have gone better when I would try to address my concerns no one could understand what I was saying half of the events that were supposed to take place didn’t happen and that is one of the main reasons I choose the resort

This is the best place i Punta cana. They had the best food and the quality and the freshness of the food is beyond comparison into any of the resort. It is extremely quiet and it’s very good if you want to go read a book or just be by yourself the bars are extremely quaint, and you can stay in peace for hours without being bothered by other people. The staff is extremely helpful. They’re always smiling in a very nice. The spa treatment was amazing as well. I have zero complaints about the place. Also please do not complain and be bougie. These people work really hard and will go to any extent to appease the customer so please do not complain because there is nothing to complain about. Every service that they offer a spot on

The food was great . The resort employees were very helpful . The room was great minus the construction going on across from my view . But I would definitely go back and will go back. It’s a huge resort … next time I’ll stay longer .

Amazing!!!!

I loved everything about it…food could be a bit better…but overall good

It was a nice place to visit

Unfortunately, my 4-night, 5-day stay at Live Aqua Punta Cana was very disappointing and did not meet the expectations of a luxury resort. The customer service was almost nonexistent. Simple requests often required multiple calls and reminders, and getting our room cleaned was difficult. I had arranged a birthday setup in the room before arrival, but it wasn’t done until two days into our stay after I called multiple times, which was extremely disappointing. The pools close at 7 PM, and there is very little to do afterward. The club was closed our entire stay, making the evenings especially uneventful. The food was also a major disappointment, I would rate it 2/10. Additionally, the AC in our room did not work well, and it stayed uncomfortably warm at night. We also had a concerning experience with transportation. The resort arranged a taxi and assured us it would cost $100 roundtrip to downtown. Late at night, the driver took us to another random resort to get a card reader, and after multiple failed attempts with different cards, we were ultimately charged $120. This was especially frustrating because the transportation had been arranged and recommended by the resort. The one major positive was the spa. It was beautiful, relaxing, and easily the highlight of our stay. Overall, while the resort is beautiful, the service, food, room comfort, entertainment, and transportation experience did not match the expectations or price of a luxury all-inclusive.

Very clean resort. Staff was phenomenal. No wait at any of the restaurants. We didn’t get to use the beach because of the seaweed but nothing that resort could do about that.

We booked the swim up suit and it was amazing! The food was pretty good, and the staff was so nice. I'd visit here again!

The Live Aqua staff was very friendly and accommodating. We had an excellent stay!