Holiday Inn Express & Suites Charlotte - Ballantyne by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

surrounding area felt very safe. clean hotel with nice staff.

Clean room

Front desk staff was amazing and helpful. The room was clean and bed was wonderfully comfortable. Hotel was quiet. Great amenities and good selection at breakfast ( would love to have had a bagel though). Great stay for a good price!

Free car charging, modern furnishings, spacious room, secluded location but close to restaurants and shops.

The breakfast was awful. We had to go out and get our own food. The pool was filthy dirty. I thought maybe it was just the one day, but it got worse as the days went on.

When I arrived Sunday afternoon I was told the elevators were not working, but was told they'd be fixed the next morning - they weren't. This was a major problem because I was carrying a lot of camera gear for my work and never leave it in my vehicle over night and I was not on the first floor. I was told they would have someone there to help carry things up and down. There was a young man that helped me once but he was carrying two large gear bags while talking on his phone and banging my gear on doors and walls all the way up. I asked him to hold up but he didn't hear me. The day I was to check out - Tuesday - I asked for help that morning at 7am but was told there wasn't anyone available until 8am. I had to make 6 trips up and down to get my gear downstairs. That on top of my work for the day made it a difficult day and stay. Had the front desk ladies been more apologetic and helpful that would have been a nice customer service touch - but they weren't. Oh, and while they advertise that they have yogurt and boiled eggs for breakfast, they did not. When I asked Hotels.com to inquire about a partial refund, the hotel refused. This was my second time to stay there, but I'll never stay there again. It's unfortunate because it's in a very convenient location for me every year.

I really enjoyed my stay here, and would definitely recommend and definitely looking forward to staying again. I did not want to leave. Because of traveling I have stayed at a lot of hotels and this one is definitely at the top.

Super roomy and clean comfortable bed

The elevator was broken. We stayed on the 3rd floor. We should have gotten a discount or something.

Great place to stay. Very clean and in great area!