Premier Inn Oxford Botley

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

This is my first time in a Premier Inn, which for the NZ AU people, this is the Jetstar of hotels. The room was tidy, spacious and nice. The hotel was clean and tidy. However the staff (except for one person) were not helpful. For check in, we arrived 15mins early but were not even given a chance to ask for an early check in, we were told to go wait in the restaurant area, as in we were unable to even say our name before being told check in is 3pm not earlier. By 3pm there was about 5-6 other groups waiting to check in. Now if the restaurant or bar was open, it would be great, as well we all could have had a drink or food. However it did not open till 3pm. So they lost out on a lot of revenue (as in we could not even get a water). For dinner, the food was good, but again we had to go to the bar to get service, even know there were plenty of staff available.

Great location and great excellent surroundings

Heelijk ontbijt, schone kamers en de kinderen op aparte bedden. Parkeren was goed geregeld, deze kon je via de receptie gelijk betalen. Let dus op dat je in de parkeergarage niet zelf gaat betalen. Geen luxe, maar prima hotel en wij vinden de loopafstand naar het centrum te doen voorc1 dag. Bij meerdere dagen zou ik de bus nemen.

The room was clean, and I appreciated the many grocery stores & restaurants conveniently located near the hotel.

No

Great room, great staff

..

Fine

The reception staff was not helpful. And they gave the smallest room possible in their property without anything. They didn’t have an intercom in the room or basic amenities. It was the worst experience.

I stayed in room 611 at Premier Inn and had a very disappointing experience. My Expedia booking stated a 12:00 noon check-out. However, at 11:50 a.m., a staff member entered our room without proper notice while we were getting ready to leave, saying check-out was at 10:00 a.m. We felt rushed and uncomfortable, unable to finish preparing for departure. By the time we left around 12:15 p.m., several staff members were in the hallway insisting we vacate immediately. The service was also poor at check-in; there was no staff at the front desk and we had to wait for someone to arrive. This experience was stressful and disappointing. Management should ensure clear communication of check-out times and respect for guest privacy.