Sara Hotel Bishkek

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

+ Rent och sköna sängar. Egen liten balkong och utsikt mot bergen. - Hiss saknades. Har inte underhållit hotellet: saknades list, lampfäste lossnat, dålig ventilation, balkongdörr som inte gick stänga helt.

Room was nice but definitely need more attention to cleanliness as there was still a lots of hair left in the toilet from the previous guest, so the question is what is actually the cleaning standards and if anyone is checking the rooms before check in. Area itself is a bit far away from the city centre.

The shower head needed replacement, the hose to it leaked so no water was coming out of the head itself. There was a huge scratch on the bed’s headboard. Feels really overpriced for the quality. The staff is really friendly and helpful though!

Breakfast is served late. The bathroom smelled awful. The hotel is small and the staff is not accustomed to international travelers.

The service was sincere but English communication needs improvement ,but to be fair, that applies to the whole country.

Extremely clean, high customer service, excellent breakfast and nice people.

Personnel très agréable et sympathique

Propreté des lieux et le personnel est très serviable et accueillant.

Good hotel , good staff but is not in the best area of town . The staff did everything possible to make me feel comfortable

The room was nice, however the service was very bad indeed.... The teaspoons were stained, the toilet brush was filthy and only a quarter of a toilet-paper-roll was provided. On my 2nd day, I was woken up by the telephone and told that I was supposed to check out (Not correct, I had booked 3 nights) and then on my third morning I was told that breakfast would be at 10:30!!?? (Crazy) and it didn't arrive until 10:50 and it was bad :/ ...Then, when I had to check-out the water stopped in my room so I had to use kettle water to brush my teeth, and in addition to all this, they had locked the hotel entrance door and then told me again that they couldn't locate my booking? Surely as a business you would just contact Hotels.com in that 24-hour period? Crazy. Would not stay again.