Casa Velero Puerto Morelos

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Stayed 3 nights of 7 night booking, NO HOT WATER, JUST COLD.

Fully equipped room one block from the beach. No front desk to speak of but clean and basic.

Room was fine. Hot water sporadic and water pressure low.

We adored Puerto Morellos. Fabulous beach and lots of great beach restaurants. Quiet town with lots of restaurants and live music. The property was cute and the staff very responsive and nice. Our only complaint was the sewer system which was emitting odour in our suite by the end of our stay.

This is a mixed review. The things I liked were - Close to the pier, beach & square & very walkable distance to cafes & restaurants. The things that I’m indifferent about but are still good to know - This is an older building with basic accommodation. It’s like a hostel style accommodation in the sense that there are no amenities apart from hand soap & toilet paper & there are no daily room services, which is totally fine. All rooms are private though with a private bathroom & kitchenette with refrigerator. I stayed 6 nights & I would have expected a change of the bins & towels around night 3, but I also didn’t ask for them to be changed so not entirely the fault of the hosts. Things that could be improved - Cleanliness - The floors had clearly not been cleaned well, if at all, as there was grit on the floor as well as hair that was definitely not from me (I have extremely short hair & there were many long hairs on the floor & in the bathroom drain). The kitchenette could use a good wipe over (cupboard doors & microwave) & there was no dishwashing liquid or to wash up or kitchen towel to dry up. The shower curtain could definitely do with replacing as it had mould stains on it & while the bed was comfy enough, the sheets were pretty thin & there was no mattress protection under the sheet. All of these things are an easy fix with a little more effort. I don’t mind that a place is older or basic, as long as it’s clean.

Great sunrises! Comfortable and safe.

Not sure how Expedia can advertise a property like this one! It’s outdated and dirty; there is not value for money. There is no registration of guests, no cleaning of rooms and I had to chase the only employee for clean towels. I expect Expedia will reimburse me for the nights I had to stay at a different hotel. Very disappointed!

Great location. Our room (#11) was smaller than it appeared in photos. Kitchenette very small and nothing provided except dish detergent. Hammocks were excellent addition but building could use some love. Not good value for money, we left early and found nicer cheaper places on the beach side.

Todo bien

Very pleasant. Hosts were lovely and attentive. I will return