Happy Day Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Nice, CV owned property with hot water and pleasant staff.

This hotel has the potential to be great, but the management clearly lacks the ability to run the property properly or train staff to meet basic hospitality standards. I am honestly surprised this hotel is rated 4.5 stars; in my opinion, it should not be rated higher than three stars. The staff are unprofessional and poorly trained, and the hotel has numerous operational issues. It takes approximately 15 minutes for hot water to come through in the shower. Basic amenities were missing—there was not enough soap to shower properly, and no complimentary bottle of drinking water was provided. My check-in experience was unacceptable. I was initially given a room that was clearly used and messy. No one accompanied me to the room or explained how anything worked. I then had to return to reception to report the issue, after which I was given another room—still not the room category I had booked. It was only the following day, after speaking directly with management, that I was finally moved to the room I had originally reserved. Overall, the experience was extremely disappointing. Poor management, lack of training, and constant issues make this hotel feel chaotic and disorganized. At its current standard, this place is simply a disaster. It was that bad that I checked out one day before..

A good place to stay but it is a bit far from the city center. I had difficulty getting a taxi. The room was good but the bathroom had no hot water or shampoo. Overall it was good but needs improvement.

I chose it for having a restaurant and a roof top bar with a pool. It turns out the restaurant had only two options (rice or pasta) and the bar was closed. The pool is so small it has no use. The room was ok but many things were missing, like hand soap or even some water to drink. The staff barely speaks any English, hard to communicate. The breakfast was pathetic. NOT recommended

Excellent