DoubleTree by Hilton Hotel Houston - Greenway Plaza

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Conveniently located affordable but rooms were immaculate

excellent hotel

Terrible experience and room was dirty and smells

Breakfast is not buffet style. You get a coupon for $18 off at the front desk, but that was not explained upon check in. The waiter told me that when I came to breakfast. The rooms were very clean and well maintained. Towels and turn down service were timely. I usually have to request extra towels at other hotels. The towels were replenished every day without me having to chase them down. The elevators were fast, which was a good thing since I ubered everywhere.

upon arrival, there were four of us in line to check in, but there was NO one behind the check in desk -- that is a big no no for a hotel to do that. Eventually a lady came and assisted everyone. had there been a second person behind the desk, that would have been extremely useful. escalator from parking garage to lobby was broken. key card to access the parking garage did not work. the bottles of shampoo and body wash in the shower put out tiny drops of liquid. you have to press multiple times and still don't get enough coming out to be helpful. also, i requested my Hilton Honors # be entered into the system and the clerk flat out refused to do it. in short, this hotel is being very poorly managed and it shows; will not go back there and cannot recommend this property to anyone else.

The Doubletree Hotel at the Greenway Plaza is located in a perfect spot for Houston central. The staff are accommodating and very understanding to our needs as guests in the busy world of Houston.

The property was very nice and clean

The only thing we had a problem with was valet parking. It was very confusing trying to locate

The carpets in the hallways and the rooms smelled very dirty.

Staff was amazing!