Arc The Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Wifi signal in the room was very weak

My partner and I spent 3 nights at The Arc hotel in a single queen size bedroom. The room was clean in all of the important places however, there were areas that it was clear are not cleaned as often. The chair for the desk, when pulled out to use, was dusty/dirty on the back rest area and when we opened the cabinet under the TV, the safe looked pretty gross/dirty. Other than that, the room is pretty outdated and things are worn which I felt gives the appearance of being dirty. The towel bars in the shower where they put the clean towels were all rusted underneath (some of the towels on our first night did have some small stains on them which grossed me out and we didn’t use). The whole bathroom is tiled white and the grout looks stained and door trim is beat up looking. We couldn’t figure out how to work the room telephone to call down to front desk. It was very

Great location and really comfy beds but rooms could use a face lift

Room was clean and comfortable

The manager and staff were friendly and helpfull.

Great location. Hotel parking was good. Staff was friendly & very helpful.

Very helpful staff

We asked for a king size bed and we got a queen size bed. Not bottle water included in the room. We stayed for 2 nights and they never cleaned our room. Charged $140 for 2 days parking.

Quiet for downtown Ottawa.

I paid for a queen through expedia and did not get one when i arrived. it was a twin at best. the room was not clean. there was a new staff member left by themselves with a line of 7 poeple, when the more senior person said they were going on a break. have stayed here before and the stay was fine im hoping this stay was a one off disappointment