Dutch Hotel Long Island City New York , Belvilla District 6 Formerly Sonder

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

clean and good air conditioning

First off, this is a no employee hotel. You get an email with your room number and a code to access your room. The room was small but clean with no frills whatsoever, including no TV access (at least in my room). If you're looking for amenities, you should choose somewhere else.

The only good thing about the hotel was the roof top view. Multiple times I reached out to the number provided and to the property via Expedia and nothing was ever done. So let the review begin.. upon coming into my room only 1 light worked and that was by the bed. I asked them to come fix it and I think they did but now I’m thinking it was an electrical error because it came on once and then never again. The floors are filthy! I asked them to service the room and they did not. There was an almond next to the bed, a floss pick and other trash under the desk. No house keeping and if you ask house keeping for anything expect attitude. The hotel is tile flooring in the hallway and wood in the rooms so it was very loud. I had a guy outside my room at 6 am talking on the phone. You hear people slamming doors, stomping, and just talking at full volume all hours of the night. Oh and no body soap, they put hand soap in the shower. This hotel was just an overall poor let down of an experience. Just don’t do it :)

Dirty room was assigned and they ended up not having a room available for me

Dnsnn

There was no one to help, even remotely during business hours. When you call, you get sent to a call center that hangs up on you mid reiteration of my check-in experience because I’m supposedly being argumentative…. Didn’t know summarizing meant arguing… if the summary sounds that bad I mean that goes to show the quality service given. Booked two rooms in January with two beds in each room. Only one room had two beds and they said there was nothing they could do. lol. This place is a joke. All the reviews must be bought, the same way their customer representatives are. I’ll be in contact with the property manager as soon as I can figure out who that is! Thanks for the worst accommodations ever for our family’s first NYC trip. As Vegas natives, this was not even bottom of the barrel service.

My husband and I recently stayed for 5 nights and there were a number of things lacking. We are in our 60’s and one the main issues was that the front elevator wasn’t working so we were told to use the employee elevator which was one story upstairs . My husband has a knee problem and wearing a brace so this caused a problem. The next day the employee elevator wasn’t working as well albeit was just for part of the 2nd day. This is a no front staff hotel and was supposed to be locked, we walked in without using the code most of the time we were there. Another issue was cannabis wafting into the room 3 of the nights. Plus someone was partying on one of the other floors with loud music a few of the nights from about 1 am until 3 am as well. There’s no one at the front so no one to talk to about it except by email. No coffee maker in the room although the listing said there was one in the room. We requested a refund and to go elsewhere partway through our stay and at the end but we were denied. Our stay was disappointing and surprised that Expedia allows this level of incompetence within their listings without some consequences. We don’t recommend it.

probably the worst hotel i’ve ever stayed at. first access code didn’t work, and when we got to our room we heard people already inside of it. had to call the support line about 4 times until we finally got a new access code and a new room. there were numerous times i walked into the lobby and saw other people in the same situation. no idea how this place is still in business a very pathetic excuse for a hotel. thankfully only stayed 2 nights as i already paid but would not recommend to ANYONE.

No staff .. TV never worked .. hard to check in

Not worth the price. There was no reception available, the air conditioning wasn't working, and no assistance or support was provided when issues arose.