I've found an unknown purchase on Klook in my bank account statement. What should I do?

If you were notified of an unauthorised purchase from Klook using your credit or debit card, please go through the following steps:

1. Confirm that you still have access to your Klook account. If you've lost access to your account, get in touch with Klook Customer Support.
2. Double-check the purchase against your Klook purchase history to confirm that the payment was unauthorised.
3. Contact your bank immediately to make a report and see if the payment can be stopped.
4. Get in touch with Klook's customer support agents to coordinate your concerns.

To avoid this situation, avoid sharing your Klook account details and password with anyone. Please log out of Klook after making any purchases, especially if you are using a public computer.