How can we help you?

If a property rejects your booking, you can apply for a full refund. Please send a refund request with the property's rejection email to Klook's customer service. We will process the refund after approval.

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Other FAQs in "Hotel vouchers"

How do I use my vouchers when making hotel bookings?
Can I use or refund a hotel voucher after it's expired?
Can I cancel my stay at the property?
Will there be additional fees to be paid at the property?
Where can I find the property's contact details?
How can I make a special request for my booking?