Our tour guide, Xiao Pan, worked very diligently and hard leading the team. She was especially thoughtful and attentive to the hearing-impaired, explaining things to the passengers in the vehicle and then writing out the explanation for the two of us to read. She also bought everyone UK-specific KitKat chocolates as a snack, fearing that people wouldn't have time to eat lunch. Additionally, due to the bad weather today, with strong winds and heavy rain, we were disappointed that we couldn't see the white cliffs in the sunshine. She proactively chose a postcard of the white cliffs with a sunny sunset to give to everyone as a souvenir, which was very touching. So, we were satisfied.