Singapore Marina Square Full-Day Small Group Tour

I really like this activity u can stop by and have a picture @the view and wait for another funvee bus and you can ride again. It must be try. They offerred free breakfast and it is very delicious.

I was not informed that a part of the route was closed during Saturdays due to a parade practice. Half of my day was wasted waiting for the bus. However, I still give 4 stars bec the staff extended my voucher until the next day. Also the Yun Kaya toast was good.

nice clean and cool bus, great commentary! the breakfast package we did was fantastic . highly recommend!

it was a great ride and great that we can hop off and back on the bus

Reasonably priced hop on and hop off tour. must try if you are in Singapore to get a glimpse of the cities iconic places. also the breakfast coupon was even more added bonus for the trip.

A very good tour, you can travel around Singapore all day on two routes, the bus runs on schedule and plus a good breakfast.

When purchasing, I saw in the description that it was the Yakun set meal, but on the same day I received a meal voucher from the Toast box, which was a bit surprising! I found that the breakfast picture on the ticket purchase page is from a toast box, which is different from the text description above. I suggest you change it!

The audio guide panel on the first trip only has one plug-in earphone for all seats in the car, and you can choose to listen in Chinese (but the content is superficial). The English broadcast on the car only reported the station name, and we only got photocopied schedules. It was useless (all faults) around the street until the whole family of 4 fell asleep. The child said that he would not push at all, wasting time, and it was true. He did not maintain the equipment carefully, wasting half a day of travel, and was very disappointed! (cannot be canceled, refund is really like a gamble)

A platform that specializes in travel and focuses on foreign travel should also be supervised by customers and the market. . 1. I booked the itinerary 20230420 on 20230418 to take the sightseeing bus and include a Yakun breakfast. At 0420, I found that the weather was very bad after 7:00, so I started looking for customer service at 8:00 in the morning (the customer service showed that I didn't go to work until 8:00). I queued online until 8:20 before it was my turn. 2. Since I bought an open-air sightseeing bus, and the weather was very dark and drizzling. I'm going back to China that day, and this itinerary is related to whether I need to check out, what time can I go to the airport, whether it can still rain and take the open-air sightseeing bus, and whether I want to leave now. So the customer service helped me contact the merchant to confirm the itinerary. Answered me several times: the merchant didn't answer the phone, and suggested that I go to the scene. I said that it would affect my subsequent schedule, and the customer service said that I would go first, and we will see how to solve the follow-up matters. I replied, if the follow-up matter is affected by this, no one can help me solve it. The implication is that they don't want to take care of the following things, and they can't take care of them! Indeed, anyway, I can't contact the merchant, and I have to go even if it rains heavily. Ha ha, I personally feel that asking is equivalent to not asking. So go to the meeting point. 3. Worried about missing the meeting time, I took a taxi to the place near the meeting place (the cost was less than 11 SGD and I don’t remember the cash given). I searched around and found the one with the orange logo, which is the meeting point specified in the reservation details: 01-207. No one was found. I stood by the door and waited until about 9:00, but there was still no one, so I continued to contact customer service. The customer service also helped me contact the merchant, but it also said that there was no one to pick up and no one could be found. Then there was no more, I was speechless at the time, on a platform, customers could not find merchants in foreign countries, the reply from the platform was that they could not find merchants, and then there was no more! 4. You still have to rely on yourself. There is a pharmacy/clinic next to it (I only remember that it says medicl or something). There is a man who is vacuuming or cleaning at the door, wearing safety work clothes. I went to ask where the bus is usually When I got on the bus, I stated that I bought the ticket, but there was no one at the meeting point. He also expressed his helplessness, and told me that the bus would usually stop at the entrance of a shop with Tiger on the opposite side of the road. I thank and go. 5. So I followed his prompt and walked for 3-5 minutes to the tiger store and found a bus stop. I waited here for another 10 minutes, and kept contacting customer service at the same time. The customer service also responded just now. No one called me, and no merchant contacted me. I took the initiative alone, and there was no one to find the merchant. When I contacted the customer service, I still just said that the merchant could not be contacted. 6. Because I found that there was nothing I could do, I walked back to the store at the designated meeting point 207. Then I suddenly remembered that I wanted to record a video as evidence, so I picked up my mobile phone to record. There was still no one in the store and no response. I stood by the side for a while, so I communicated with the customer service that the customer should pay compensation for the trip in vain, including the round-trip taxi cost of nearly 23 SGD for me to the meeting point. The customer service said that it would help me apply. From 8:20 to 9:30, no one took the initiative to communicate with me. I asked if there was no phone call? The customer service replied to me that they only have online customer service, and I can't say anything. . 7. Later, I called a grab and returned to the hotel. The room was also checked out and I didn't know where to wait, so I had to leave. The follow-up customer service contacted me online, and replied that I had confirmed with the merchant, and there was someone in the store at the time, and asked me what time I went to the merchant, and at what time, I found no one there. I must be angry when I hear that. At 8:20 in the morning, the merchant could not be contacted. At around 9:00 at that time, wasn't the customer service still unable to contact the merchant? Why is it that the first time I found the merchant, instead of apologizing to the customer, they came to ask me when I got there? Isn't this confrontation and questioning? I personally cannot understand and accept it. 8. Klook refunded the full fare for the scheduled itinerary, but did not compensate me for the taxi fare incurred. It's just converted into non-cash forms like points. I personally don't accept it. Individuals spent air tickets, hotels, and time to travel to foreign countries and purchased products on the platform. Not only did the platform fail to contact, manage and restrain the merchants, but it also did not provide any other solutions when the guests were in a foreign country. It means, if I go for nothing, will I go for nothing? So where is your responsibility? Or is the platform only responsible for ticket sales and commissions, and nothing else? What if it is a middle-aged and elderly person? What about people who don't understand English? Can't do anything, just wait for him in front of the foreign store for an hour or two? Afterwards is to refund the fare and then send points? This is too ridiculous. . . Could it be that I traveled all the way abroad, got up after 7 o'clock, rushed to the assembly point, and spent hours in vain, just for the platform to give me some points? This is even more ridiculous. . . To sum up, I hope that the relevant departments can take care of it. Anyway, I hope that friends can think about it after seeing this problem, and confirm that the platform is responsible and due diligence before buying. At least someone must provide you with no less than 2-3 solutions. Or, get in touch with you by phone and tell you that they have stepped up the process, and at the same time will impose some penalties or corresponding measures on the merchant.