Vietnam Airport Priority Fast Track

[Priority Pass Application Process]

• Provide the following when placing your order: Flight number, departure date, arrival time, passport name in English
• After the order is placed, please add WhatsApp (+886 916351972) or iTour Leqing Official LINE (@itourtw) | Join link http://page.line.me/@itourtw, and actively provide the order number
• After the order number is confirmed, a "Reservation Completed" message will be sent upon completion of the reservation.
• The application is completed upon receiving the reservation completion message notification.
• Use the service according to the entry/exit process
• 1 business day, reservations can be made up to 3 calendar days before departure

[Reservation and Usage]

• Reservation time: Please place your order 3 days before the flight departure and provide all the required information.
• Supplier service hours: Monday to Friday 09:00-13:00, 14:00-18:00 (Taiwan time: GMT+8)
• Lunch break: 13:00-14:00; No service on weekends and national holidays
• During service hours: Confirmation of arrangements will be replied within 1 business day (excluding holidays).
• Outside of service hours: Confirmation of arrangements will be replied by 13:00 on the next business day (excluding holidays).
• The reservation deadline is 17:00 on the night before the trip (no reservation service is available on Saturdays and Sundays; completed reservations are not affected).
• If children or infants are traveling with you, please provide the "Passport name in English" and "Gregorian calendar birth date" in the remarks column to facilitate service arrangements.

[Entry Process]

• After the plane lands, proceed to the international airport terminal immigration gate.
• Meet the iTour staff holding a sign in the arrival hall (in front of immigration).
• Follow the instructions of the staff to process immigration procedures through the priority lane.
• Once a customer is handed over to immigration officers upon arrival, our staff will not be able to enter the queue.
• Please stay within the designated lane; service may be interrupted if you go outside the designated lane.

[Departure Process]

• Please gather at the designated meeting point at least 2 hours before departure.
• Passengers must first go to the airline to complete check-in procedures, and send a message on the way to the location on the picture. Our staff will arrive there soon to greet you (within about 5-10 minutes).
• At the designated meeting point, our service will wait for customers for a maximum of 10-15 minutes.
• If you are late, you must notify us before going to the airport.
• Once passengers are handed over to immigration officers upon departure, our staff will not be able to enter the queue.

[Ho Chi Minh Airport Special Instructions]

• 09:00-18:00 daily is the peak period for entry and exit, and customs clearance may take more than 3 hours. This service can shorten the waiting time, but it does not exempt you from queuing or guarantee immediate customs clearance. Please confirm that you can accept this before placing an order.
• If the service cannot be provided within the time limit after cooperating with the on-site process during peak hours, please contact customer service immediately for assistance. If it is confirmed that it is not due to passenger factors, a full refund will be provided.
• Please add WhatsApp: +886 916351972 48 hours before the flight takes off for immediate contact.

[Hanoi Airport Special Instructions]

• Hanoi Airport departure service already includes express security check service, so there is no need to purchase additional departure express security check channels. Please select "None" to place your order
• Since the security unit at Hanoi Airport itself will provide a see-off service, on-site personnel must directly respond to passengers according to regulations, so they cannot wait with a sign like the pick-up service. You will be contacted via the communication software you provided the day before. Please pay attention to message notifications, and after arriving at the airport and completing check-in, please go to the designated location, where someone will come to confirm and assist with the see-off process.

[Priority Pass Information]

• If you have any questions, please contact the supplier using LINE (supported languages: Chinese, English, Japanese, Korean).
• The reservation deadline is 17:00 on the night before the trip (completed reservations are not affected if completed).
• Travelers are responsible for having a passport valid for more than 6 months from the date of use of the service and documents suitable for the purpose of entry (visa) ready upon entry.
• This service is only applicable to international flights.
• Travelers must prepare a valid passport that is valid for more than 6 months from the date of using the service and documents suitable for the purpose of entry (visa) by themselves upon entry.
• Travelers holding Chinese passports need to additionally prepare 5 US dollars + 2 headshots (4x6 cm or 2x2 inches) after arriving in Vietnam.
• If the traveler's visa is a visa on arrival, a waiting service fee of 6 US dollars will be charged on-site due to the additional waiting and processing time, and the traveler must prepare the relevant forms, photos, and statutory fees themselves.
• Priority Pass is not VIP fast track, but it still saves about two-thirds of the time compared to the general channel. There may still be queues and waiting depending on the flow of people that day. Thank you for your understanding.
• Children: Under 12 years old on the day of using the service. No refund will be given if the service cannot be used due to exceeding the age limit.

[Purchase Notes]

• For departing passengers, if you use other messaging applications, please provide your WhatsApp number, Line QR code, etc. Our operator will contact you at least 2 hours before departure. We may not be able to provide the corresponding service if you do not contact us for assistance.
• Please be sure to pay attention to whether the service airport is consistent with the flight landing airport to avoid losses.
• If you change your flight or have other problems that prevent you from arriving as originally planned, please contact customer service in time to inform us. If you fail to inform us in time, you will be responsible for any problems and losses incurred as a result.
• For agency-related issues, please contact customer service via LINE: @itourtw.