Key West Day Trip from Miami with Optional Activities

I moved right on schedule, so I was able to make good use of my time. However, the guide is from Cuba, and he explains in Spanish, but he uses Google Translate to explain in English, so please keep that in mind. If you ask questions in English, he doesn't seem to understand.

There was a complete lack of guidance at the meeting point; no one said anything like, "I'm checking participants for this tour!" When I inquired at the tour desk, they gave me a sticker to wear on my chest (which they didn't give to anyone else). The bus arrived about 10 minutes after the scheduled meeting time. I was anxious until we departed and they announced we were going to Key West, so those who are not at all comfortable with English might want to be prepared. The tour itself was good, but the tour details didn't mention stopping at a small cafe for breakfast along the way, which would have been helpful to know in advance.

I think the tour itself was good. If you're staying in Miami Beach, the meeting place is close and convenient. The only thing I'm not happy about is that the departure time was changed. The departure was supposed to be at 6:45, but it was 7:00. We gathered before 6:30 and waited for more than 30 minutes. Morning time is precious. We paid 3💲 per person on site. There was no explanation of what the fee was. On the way back, I thought we would depart on time, but we picked up two passengers who were not on the way there. There was a 30-minute delay due to phone calls between the driver, passengers, and the office. The arrival was also 30 minutes late. There was no explanation for that. It was a fun but long day.

Driver Can NOT Communicate Correctly in ENGLISH ! ! ! He could NOT even Remember what he said to customers, Three times !!!

Itinerary is not true to what was advertised. We booked the Key West Day Trip + Snorkelling but the trip did not allow for 3 hours free exploration of Key West as advertised. We ended up with maybe around 1.5 hours of free time in Key West due to a later than stated transfer time with majority of time being spent on the snorkelling cruise. Other than that, everything was fine.

1. Instead of a proper tourist bus, they used a large car, which didn’t offer the typical tourist feel. 2. There was no live commentary provided, despite what was promised in the description. 3. I requested the driver to drop me off at a point that was just 5 minutes from my hotel and directly on the route, but he refused. Instead, he drove all the way back to the original starting point, adding 30 minutes to the trip. I then had to book an Uber, which cost me another 30 minutes and $25. 4. On the way to Key West, we only made two stops, and on the return journey, there were no stops at all.

the free bus tour which was part of the itenerary and already paid for was not conducted. also the quality of the driver guide was not standard and he was mostly interested to earn out of us by recommending tour in key west..

firstly they took 6 dollar of service fee from us which was not at all mentioned in the Klook service and then there was no guided tour the driver just kept cross selling the snorkelling. he was a racing and kept referring to us as brown people don’t be late horrible experience I want my money back !!!

We had to check in for Key West tour at 6:30am . There was a young man there who could barely speak English . No clear instructions on what to do (ie that you need to register and get a sticker) . Half people had stickers and half did not . A 13 seat bus arrived with 25 people booked on the tour 😂. Well you can imagine the sht show that followed from there and the young man admitting there could be a “capacity issue”and everyone yelling and screaming and wanting to know what was going on … As I was travelling on my own there was one seat left on the bus which I managed to secure. About 30 minutes into the drive the bus driver got a phone call and pulled over on the side of the busy freeway as there was confusion as to who was on / not on the bus who had / did not have red stickers. He was quite rude about the fact that people should’ve had stickers, however half the people did not know and we’re not told and he certainly did not check when people boarded. Then there was the actual van ride which was absolutely horrific, the van driver drove like an absolute maniac! Weaving in and out between cars and lanes and several times being hooted at by other drivers. We were all scrambling for seatbelts. On the way there we had a 20 minute break two hours in (4 hour drive) to use toilets and grab breakfast , on the way home nothing (left 5pm) , no toilet break or opportunity to get some dinner at McDonalds. Will definitely not use again. Key West was great but the rest of the experience was not.

Don't forget to take the optional tour when it's sunny. It's a good tour if you don't take the optional tour. The moment you take the optional tour, the local traffic is no joke. Look for the optional tour and choose the one you like.