Cracow Old Town Guest House

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Clean and good location

Great, very polite and friendly staff , location very good, breakfast was great

The accommodation itself was fine- simple and clean. However I did not know that to check in you had to go to a hotel around the corner to get keys. There was no information about that in the email or check in instructions and I only found this out from another guest at the property who kindly showed me the way

Easy check in at nearby hotel receptionist, nice apartment hotel stay. Main outside door was old/run down and covered with graffiti so it was confusing to find at first.

Great location

perfect location, very central. the street is very noisy and my room faced the main street witt the bar. pillows and bed not confy and light was coming straight in your face because the curtains are not very dark. you check in at the hotel and staff was great

Everything was ideal

This place was awful! The front door is disgusting, covered in graffiti, and there is no reception. Its basically apartments that are being illegally rented out and branded as a "guest house". I say that because the front entrance door is falling apart, there is no building code or inspector on the planet that would approve having paid guests stay in that building. See photos as evidence to support my claim. When I reported that I didn't feel safe, the hotel denied a refund straight away. They don't care about your safety, just your credit card. Do yourself a favor and look elsewhere!

The place was perfectly placed for the old town with in a two minutes walk. Although the property is very dated it would benefit from a little TLC nice and warm rooms.

Terrible stay, the entrance doesn’t look like a place for people to live in, scary at night. The entrance is scary. Walls has cracks, toilet old rusty nasty. Pain to manage a bath shower, because the curtain doesn’t cover the back of the tub, after TWO (2) minutes exactly, you will run out of hot water, they is no shampoo, instead they put hand soap bottle. Just horrible stay, I couldn’t survive more, so I left a day earlier. There are no reception for the property, other hotel manage the service, by giving you the keys and taking the keys. I check out before my scheduled day, because I couldn’t survive with the conditions, it is not a place to stay in or to be rented. I left the keys in the ELEKTOR Hotel, that taking place of the property, and ask the 2 ladies on the reception N i n a and C l a u d i a, to give me a receipt that I checked out day early, they refused, also they refused to give the information for the people who manage the property, or to check the property before I leave. They told me to send an email to the email listed on the ELEKTOR business card. I sent an email, and didn’t receive any response. I will file a complaint against Hotel.com for listing this property, and scamming customers. Also I will contact the consumer protection agency and BBB.