Hotel Riad Carina

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The hotel ,staff,proffesionalism and efficiency was fabulous. The bedroom was lovely and ornate,clean and perfect for our stay.Breakfast was delicious . The position of the riad was perfect The pool area was dissapointing and this is the reason why we have scored a little lower. A dip in the pool would have been lovely however the building work at the Palace surrounding the terrace was messy,dusty,fragments of brick in the pool was not attractive. If you do not wish to swim or having a lie in the sun its great

Overall, the riad is beautiful and well located, we have nothing bad to stay about our comfort level however there were issues with this Riad. On arrival we were asked to pay over 400 dirhams for the city tax despite it is advertised at 30 dirahms per person per night and should have been 300 for our stay. I argued this and eventually paid just over 300. The breakfast was just ok, on the last day it was just bread. Other Riads we stayed at during our trip that we paid less for provided fruit and yoghurt and eggs everyday. I asked for our room not to be cleaned but they did it anyway leaving the door unlocked every time. On the last day I wanted to settle my bill as we were leaving early the next day. I was told I had to pay cash even thought it clearly indicates on the Expedia information that they accept all major credit cards. When I asked about this they told me their machine was not working. This meant I had to make two cash withdrawals costing me fees each time. They also charged me 200 dirhams more than the Expedia rate I had booked at. It wasn't terrible, something just felt off about this Riad, you can find better.

The hotel messed up the booking and had no record of it, despite charging me for the two nights, sending me the initial confirmation, and then a further pre-check in email a week before offering various tours. Upon arrival they were reluctant to help. It took 30 minutes of conversation before they finally agreed to find us another room at another sister hotel. It would have made sense to stay at this hotel for both nights, given the fact the room was not booked. Instead they made us pack our bags and move our stuff out, back to the actual hotel, at midnight, following a busy day out exploring the city. The room they provided was small, dirty, and had bugs on the floor. The staff were very rude and showed no desire to help following their administrative error. There are plenty of good Riads in Marrakech, stay in these instead!

It's a beautiful riad close to the medina center with large rooms and friendly staff.

So lovely traditional Moroccan Riad. It is located great place in center of Marrakech, so you could access to Koutoubia Mosque, Medina, Bahia Palace, Jamaa el-Fnaa by walk.

The property is in a fantastic location, right in the heart of the Medina. While the women at the front desk and service staff were polite and accommodating. But one male staff member was extremely rude and dishonest. He overcharged us beyond the Expedia quoted price and was overly pushy in trying to sell tours and recommend restaurants. The rooms were decent but came with several issues, including bathroom doors that wouldn’t lock and a lack of hot water at night. Additionally, the deluxe room was much smaller than advertised on Expedia, certainly not the 500 sqft as listed.

What a beautiful place and a great little rooftop pool as well!

Sayed was the best! Food was fantastic and the location was great. Very helpful with all our transportation, etc. We could not have been better taken care of.

Very authentic place. Good location. Great service. Pool and rooftop area very nice. It is down a back street which can make you feel slightly apprehensive but so are most Riads and it is safe. I think the one thing I would like the staff to do is improve their communication. They didn’t tell us about city tax until last day- you can only pay in euros or dirham CASH and not card. Luckily we scraped enough together but if we couldn’t then it wouldn’t have been good. Also we asked for our boarding passes printed which they agreed but only when printed they said it was 20 dirham. The last thing was they never told us there was a 12pm curfew. They let us in at 2am but we would’ve rather not been an inconvenience to them. Rooms were ok a little dirty to be honest. There was no option to not asked for the room cleaned every day and had to leave key at reception whenever you leave riad. However it was a very authentic riad service was lovely and I would recommend it!

The Riad is beautiful and the staff is amazing. The Riad is in a great location, close to all the sites. The Riad is also off a main road and easy to find. Not in a maze lol. There is a sqaure 2 mis walk where you can get a taxi. Lots of shops and food nearby. Would definitely stay here again. Great stay!