Green Coconut Resort

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

BUG INFESTATION (INCL THE BED) AND NO RUNNING WATER We booked a suite, by far the most expensive accommodation in the area, and could not have anticipated that we would spend the first night in a room filled with bugs, 2 of the 3 days without any running water and no hot water for the entire stay. We advised the hotel of the bugs in the room. They claimed that they fumigated every day (a concern in itself- why is fumigation necessary every day if the hotel is kept clean?), and that they would move us to a clean/new room immediately. When we returned late at night we found our bags unmoved, still in the original contaminated room! They then moved us next door after repeated requests. We also advised reception that there was no water, in the shower, toilet or sink, and they said they would ensure it was fixed. The next morning there was still no running water. On the last morning a very light shower was able to be had, but with cold water; hot water was not available at any time throughout our stay. We advised the hotel of our concerns throughout our stay, but there was no rectification beyond moving rooms after the first night. We requested a refund for a stay that was not at the standard expected from the advertised room. They advised that they would not be offering any refund and best they could do is offer us a free lunch! Unbelievable. When I wrote to the hotel after the stay they again declined refund other than a discounted future stay. We will not be going back!

Nothing to appreciate and they are terrible. Hope thwe management will do something not to spoil family time.

the stay was quite and calm, since the renovation was going on here and the regular room building was not organized well. food was normal and buffet Breakfast was decent but options were less.

Horrible, wont Recommend for Friends

For the price hotel room is not good. TV and internet was worse. Food is okay.

Its very peace full for us.and service also nice .more over safe and comfortable place it is

Could've refunded easily, I don't see the problem.

The stay was good, clean rooms and swimming pool. Food tastes good.

Not so good

Opposite to MGM. Nice resort with games; Rooms were spacious and clean; Mosquitoes were a problem even with AC on; Breakfast was good. Few restaurants and plenty of activities available nearby.