Mercure Hotel Duisburg City

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Breakfast was a good buffet, place was clean. Nothing bad really!

Grim area

Clean room, nicely presented bathroom.

Overall this hotel is amazing and great value for money. The beds are clean and soft, the bathroom is great, and the location is right next to the train station and the shops downtown so that’s amazing. Most of the staff were great, and the spa with the pool and sauna is incredible. However, on our last day staying here we had a bad incident with the staff. We asked to leave our suitcase behind the desk while we went to explore. We came back an hour later and when we went to retrieve our suitcase, they gave us the wrong one. I simply explained that it was the wrong one so they took me to the back to look at them all. I identified my suitcase but they told me I was wrong and that it belonged to somebody else. I explained to the staff (the same one who took my suitcase just an hour ago) that, no, that is my suitcase. Then they got really rude and asked us to wait by the front. The got more staff and again said they couldn’t find it so we asked them to check the cameras. They were really short with us and kept giving us bad looks. I stood at the front and waited for 20 minutes until one of them came out with my suitcase and said “there you go” and walked off. Utterly ridiculous and unnecessary, and they were just so rude which was a shame as I had loved my stay so far. Luckily we were leaving early to our flight but if we had been back later then we could have missed it!

Good breakfast, quite centrally located

clean but late checkın room cleanıng , poor reception service ( for late cleanıng room so late chech ın wtih out sorry )

Really nice hotel. Well-appointed, with an on-site restaurant for breakfast. It's a bit odd to get to, having to either walk from the Hbf around and over the expressway, or walk through a somewhat-desolate mall during opening hours. So though it looks centrally located, it's not as easy to access as other hotels near the train station. But a lovely basic setup for someone traveling and not needing or wanting to spend a lot of time in their room, and just needing a place to leave stuff and crash for the night. Conveniently accessible to shopping, groceries, and (with some weird Hobbit-like journeys) the Hbf.

First time in Duisburg and this was a fine hotel to explore the city from

Central, reasonably priced, friendly staff and good breakfast which also includes vegan options

Had an amzing stay in this hotel, will definitely want to come back hwre on my next visit to Germany