Hilton Grand Vacations Club SeaWorld® Orlando

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Excellent Hospitality, very satisfied with the attendant for letting us extend check out.

When I went to check in I was told I had already checked in, which I had not. They questioned me and asked if I was in a certain party, the one who had checked in under my reservation. And again, I told them that was not me. They were able to provide the same type of room that I booked, but did not provide confidence that this other party did not have access to the information (credit card etc.) that I booked under. I continued to get a text after check out about the other guest party and I had to text them again to confirm my room number and remind them I had already checked out. In addition to this, we checked in on a Thursday around 10 pm, right before the 4th of July weekend, and were told there was no running water in the entire hotel until 6 am the next morning. No notice or email ahead of time. If we had known we would not be able to take shower after we arrived at 10 pm, we would have planned accordingly. Their solution was to tell us they aren’t providing any refunds or discounts on the room and that we should go to the 7-11 nearby to buy water to bathe with. We stayed in a 2 bedroom room with kitchen. It was a great layout, clean, nice balcony. It is too bad that the previous issues will probably prevent us from staying at this property in the future.

They shut off the water from 10pm to 6am and didn’t notify me until after I did the full check in

It was clean and well laid out but the lack of a proper work desk (even a small one) was a real negative for me. Could have used some more amenities like a trash can in the room and spoons or stirrers with the coffee supplies. Check out was the earliest (10 am) I have seen at any hotel and it took so effort to get it to 11:30 am even being an HHonors gold member.

We had stayed here previously and had a good experience, but not this time. Our door night latch was loose so kept flipping over and locking us out. The water was turned off between 10-6. The fire alarm went off both nights at 3:15 AM… yes, both nights at the same time. We had to evacuate the building but allowed back in within 10 minutes. There are lovely pools and small restaurant pool side. Customer service was very apologetic about the fire alarm. Great customer service and the hotel is very conveniently located.

The staff was extremely helpful and attentive. When I asked a question or needed something they responded within minutes.

We absolutely loved our stay here. We chose it to be close to the attractions we wanted to visit- Sea World, Discovery Cove, and Aquatica. We were able to walk to Sea World, take the free shuttle to Aquatica and back to Sea World, and drive to Discovery Cove (free parking). We arrived early, but did not have our room ready. We could have used the pools in the meantime, but they were closed because of lightning in the area. We were promptly alerted our room was ready at 4pm. This property is very large. Once at our property a very friendly worker grabbed us a cart and helped bring in our luggage. We had a two bedroom, two bathroom room with a full kitchen. Each bedroom had a screen-covered balcony. We were in building 7 and were right by the third pool. There are three pools, fitness center (which my husband used twice), kids park, and ping pong tables, shuffle board, tennis & pickleball courts. We only went in the small pool near our room and the waterfall pool. Both pools are kept at a refreshing temperature. The restaurant was good. They have a lot of gluten free options. We loved the spicy slice pizza (ordered it two times!) They are under staffed so it does take a bit of time, so just plan accordingly. Just a heads up, upon getting your parking pass (a separate place), they will try to sign you up for their sales pitch at a future date and location. We would definitely stay again.

The resort was great! I would definitely go back!

Large rooms with plenty of space for two families. Pool is maintained, food at the pool bar was good and had a nice selection of drinks. Super close to SeaWorld.

Great location for the convention center, its closer to the west concourse, and about 12-15 mins from the north concourse. our 2 bedroom unit was a lot of space for the 6 of us. Nice having a full kitchen and 2 bathrooms, living area, and dining table. No complaints, staff was pleasant, would stay here again!