U Hotel Fifth Avenue

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

It was in the best location. Being near K-town was great with all the restaurants and stores nearby. There was a subway entrance close to the property so it made it simple to go anywhere else in the city. The staff were very welcoming, friendly and made the check-in and check-out process easy. The hotel was very clean. The rooms were also very clean and just enough for what you need while in NYC. Next time I need to stay in NYC, I will check here first.

horrible stay. Came in at 5 pm and room wasn’t ready. Put me not a room in the hottest summer with broken air conditioner. Eventually they switched my room. Ruined an entire evening. No apologies, no trying to make it right. Will never stay here again at any price

Super small room compared to the pictures advertised. Staff was super friendly.

Unfortunately, what appeared to be initially a good hotel, turned out to not meet our expectations as guests. The hotel staff were kind and welcoming and supportive, but the quality and condition of the rooms did not meet our expectations. The rooms appear spacious online, but are extremely small to the point of where you can barely get around the bed and there is no place to open your luggage comfortably. We stayed three days and there were problems with water pressure and loss of water everyday we stayed there. We informed the front desk and they acted like it was not a big issue and blamed it on plumbing work being done in the area. I had an issue with the hotel not informing their guests of this issue as soon as they knew about it. In addition, the second day we were there a large live centipede came crawling out of our bed! Of course this freaked us out and and took pictures and showed staff. After that incident they said they would inspect the room thoroughly, but did not offer an alternative room. That last night we could not sleep for fear that another live insect would appear and we decided to leave the next morning. We asked them to cancel the additional two nights and refund us the two additional nights we would not be staying there. I emailed the manager who was not on site and got no response at all. I called daily and was in contact with Expedia could not get in contact with the manager either for multiple days, in the end the refused to give a refund.

Very well situated and great staff.

Very basic hotel

Great value for the location

Clean room, Helpful front desk team. Good bathroom with excellent water pressure in the shower. Only downside was the road noise from 5th Avenue.

Great staff, excellent location for tourists. Rooms were decent and NYC city hotel standard.

First time in New York City and this was everything I expected from a hotel on 5th Avenue. Queen bed may have taken up the majority of the room, but was that was needed. Cleanliness was A+. Bed was comfortable (only slept an hour for the trip.. lol) and staff was very helpful and friendly. Definitely in my top two choices when going back to New York City..