Fletcher Hotel - Restaurant Leidschendam - Den Haag

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Hotel location is great, next to the mall. However the price is a little high for what you get with no breakfast included. No small refrigerator in the room or SMALL MOCROWAVE WHICH WOULD HELP WITH SOME SMALL MEALS AND OFFSET THE COST OF THE HOTEL.

The stay was nice and the staff were very friendly, walking across the street to the mall and also to cafe and restaurants overlooking the river, a big supermarket. Everything you need is nearby. The tram also is very close.

Property is good but no fridge in the room. No phone in the room. Very inconvenient to deal with help desk. As international traveler you will need to make international calls to reach help desk for any service needs. Shopping mall across the road was very good. Tram running nearby Staff was not very helpful with inquiries

Okay

We’ve stayed at this hotel 3 times over the last few years. Our first stay was great, a lovely room with a lakeside view. Our sleep was disturbed when we stayed December 2023 as another guest locked themselves outside of their room smoking on the balcony and closed the door too far. We let the hotel know, and didn’t hold this against them as this was a guest who made a mistake. We returned in December 2024, on our usual trip around the Netherlands. They had moved to a new booking system, which caused our booking to be overlooked, it was for three people as we had a friend travelling with us this year. We spent best part of half an hour at the check in desk, they had our old cancelled booking with Expedia, checking that we had already paid, working out if where our friend would stay as there wasn’t a bed set up (she ended up in another room) to then be given Car Park facing rooms, not lakeside as booked. These rooms face onto Westfields car park, which has no parking restrictions or time limits. The car park hosts groups of men into the early hours who are out there shouting, laughing, and making as much noise as possible with their cars, horns/racing. We were unable to sleep until gone 2am both nights when these men finally left. These are not young men, but grown men around their 40’s. We raised a complaint with the hotel, and they did not acknowledge or respond. The Westfield centre is fantastic, but it’s so easy to get to Den Haag, we will stay there instead this December

The breakfast was well stocked and always had good food

All was good.A bit away from city center but trams cover all the city. Good room service, and helpful people on the counter.

Lovely hotel and friendly and helpful staff. Just one small gripe was for breakfast. We are vegan and no hot option although the chap on the front desk did get us some soy milk so we could have some cereal. There was also butter for some bread. Maybe some vegan cheese or salami would be a nice addition. Other than that no complaints and would Definitely stay again.

Close to the mall and tram

This property was perfect for what we needed. Easy access to city center via tram/bus. Mall right across the street for that one day when one of us had business and the other was tired of sightseeing but just wanted to get out. Tons of interesting restaurants in the mall. Staff friendly and helpful. rooms clean and nice sized.