Chicago Marriott Downtown Magnificent Mile

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

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The hotel os amazing and the staff were so wonderful. 10/10

Paid $75 for early check in for a dirty room! Bathroom had hair everywhere and black stains in shower on floor. Floor was also cracked. Stains on ceiling in various places! Vents were really dusty and dirty. After being moved to another room, we had to ask for additional wash cloths and towels each day! Each time we left our room, there was something left in the hallway beside our door - one day tub of dirty linens and trash, another day and empty, unmade crib! Upon check out we were told that we could not get a print out of folio because they had been so busy with Customers that printer was broken. I thought we were a Customer! Told we would get it via email but never received it. Went back to desk later and saw others getting print out so we asked for one and were given a printout! The absolute worst Marriott Bonvoy property we have ever stayed at!

5-Stars

We loved our stay. We would definitely come stay here again. Highly recommend!

They certainly do not like customers that make reservations under a “3rd party” and they made that very clear. Considering how expensive everything was, we didn’t even have the basics in the bathroom (qtips, toothbrush-i’m not even sure if this counts as “basic” anymore.) Valet also took too long, they have a small driveway and you just sit there-I had to call front desk and ask if they were even offering it.

The AC in room did a poor job of keeping it cool enough to sleep. Also, I was given a handicap room and I’m not handicap. The rooms are not as nice as the photos make them out to be.

We enjoyed the location, which is excellent, right in the heart of the Magnificent Mile and very convenient to the river and the lake. That said, this room was supposed to fit three adults, and it really did not. It was on the small side, the king bed took up most of the space, and there was no practical way to accommodate our 15-year-old son in the room, so we had to make other arrangements outside the hotel. The access-to-lounge booking was also misleading. We expected a true lounge experience, but it was closed at 12:00 pm, and in practice there was only a very basic breakfast available until 10:00 am. That was disappointing and not what we thought we had booked. The elevators were another major issue. We were on the 41st floor, and even allowing for a busy hotel, it seemed that only 2 or 3 of the 6 elevators were actually working. We had to budget 5 to 10 minutes just to get on an elevator, which was frustrating and added a lot of inconvenience to the stay. Overall, this is a good option for location, but the room size, the misleading lounge access, and the elevator situation made the stay fall short of expectations.

Good location. That’s it.

Clean room Staff are very friendly