Holiday Inn Great Falls- Convention Center by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Everything was perfect as always.. my BFF and I go every year, to shop and get away from the husbands 😁😏. We love once we've finished shopping that there is a pub there and we don't have to go out again to eat. We love sitting in the atrium with a glass of win and checking and adding up our receipts for when we cross the Canadian border. You won't regret staying here. Just wish our dollar was better so it wouldn't be so expensive but we still do it. As we say ,"Can't take it with us," Enjoy your stay!

Would like a refund for not even checking in because the pool was out of commission and we were never told at time of booking

Pool area is under construction, the pool/spa were fine, but there are no longer slides at the pool which was disappointing. Older Holiday Inn that they are updating. Beds and pillows were very comfortable!

The staff is very friendly and attentive. My room was nice and clean and had lots of home feel to it. It’s a nice relaxing place to stay with a great restaurant inside plus they have free water that they give to their guests and I work hard all day and that free water hits the spot when I get back.

Would like a refund for not even checking in because the pool was out of commission and we were never told at time of booking

Stayed at this Holiday inn a few times. Good stay overall, They had some coordination issues with the breakfast that I purchased through Expedia and Holiday Inn could not find. Holiday Inn resolved this problem to my satisfaction.

The rooms were fine size. They were reasonably clean. There was need of repair on the floor in front of the main floor elevator. Saw several people trip on the tiles. The room we stayed in was noisy and there was light around the door. The breakfast is not complimentary like other hotels. They expect you to sit down to a full priced meal in their building. Their staff was friendly and reasonably prompt.

The property is absolutely filthy, I dont mind construction, or anything like that, but this was awful, however the front desk guys were excellent, everything else was disgusting. The employees are wandering around as if its a social club, holding hands like its high school and you,the lucky guest, just arrived to prom, and unfortunately the front desk guys were the only ones taking the job seriously. At first I thought it was an extremely relaxed atmosphere, and it must be a fun place to work, however to my horror, I found out otherwise. Flecks of black poop all over the toilet handle, short and curly,-and of course long and straight hair in the shower. The carpet has long white dog hair all over the carpet. The bed had all of its assorted sheets and blankets, unfortunately they must have been trying to save money and going green because they weren't clean at all, BOTH BEDS and the assorted sheets have short and curly hair, and not just a small amount. A rather large amount as if someone just left the sheets where they were supposed to be when the guest finally checked out, and decided to leave it for the next guest. Desk tops are also completely unwiped. I checked out and went to another actual clean hotel. I never write reviews because I dont want to be some loser yelp review guy, let me tell you, I will never stay at this hotel ever again, i used to think Holiday inns were the place to be, not anymore, you guys look like a super 8. Garbage. I want my money back as well.

Property is beautiful, staff is great

Stayed 3 nights. Reported door didn't latch first morning. Said it was fixed, but wasn't. I figured how to move the door plate around to get it to latch. Never got clean towels or garbage taken out the entire time. But on morning of check out house keeping was banging on the door at 930am wanting to know if we were getting a late check out. Check out wasn't until 11am.