AC Hotel by Marriott Seattle Downtown

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The hotel is in a great location. I had a few issues: 1. There's only one working elevator in the entire hotel. 2. The room did not have wash clothes and only had 1/2 roll toilet tissue. I called down at check-in to request these items, they never came. The next day I had to call twice before the final brought the items. 3. At check in I used my debit card to pay. I was charged the cost of the room plus $100 deposit. On the day of check out, I was charged (AFTER I CHECKED OUT) an additional $100 deposit. I spoke to 3 different front desk reps and they each gave me a different story. Needless to say, my receipt said my room total was $493.26 and I ended up with $693.26 hold on my card. Which I'll have to wait at least a week to get both deposits back.

From the front desk, to the bar, to the food, to the staff, top notch customer service.

Walkable to many delights, wonderful quiet property! Great staff, lounge, food, thank you.

Very helpful and kind valet and front desk. Wish there were restaurants closer to hotel. Room was nice and very clean.

Great stay, comfortable beds, wonderful staff! Overall A plus

Room looked very nice and the queen beds were quite comfortable. Unfortunately there were several issues: 1) There were only 2 elevators and 1 was out of service. These two elevators are shared with staff. there were long waits for the elevator and it malfunctioned twice (not stopping on the proper floor) 2) The television would not play the channel on the channel guide. The NBA finals were on and played on the TV in the lobby but not the TV in the rooms (another guest had the same issue). 3) The barn style door for the bathroom looks quite nice but is not ideal since it is opaque. When one person went in the bathroom, it lit up the entire room. 4) Check-in took a very long time as they were dealing with a new system AND one of the 2 computers was not working. When I checked out (at 4am) the system was not working so I could not get a receipt. 5) I was told a $50 hold would be placed on my credit card. They both placed a hold AND charged an extra $50 to my bill. It is now over a week later and the hold has been removed but I am still awaiting a refund to my card. 6) There are no good restaurants in a short walking distance and the food onsite was very limited and did not open till 5p, which was late coming off eastern time.

Good

Great

Very clean and great location

The staff was great, the rooms were clean, and the location was excellent. However, one elevator was out of service, which caused long lines and wait times to get to the rooms. There was also some construction happening outside, making the area a bit messy.