Silk Road Tashkent

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Bel hotel, bon petit-déjeuner et staff très sympathique !

スタッフの対応が素晴らしい

This is a property with significant "potential". Alas, to tap into this potential, may we suggest a few actions for management to take: 1 - Housekeeping is terrible. On arrival, we found (I) a left behind jeans jacket in the closet, (II) a used razor in the shower, and (III) leftover water in one of the glasses. We submitted this on the arrival feedback form, but there was no reaction. Later, we discovered that the cap for the water carafe in the room was in fact moldy, and that the room had been re-arranged by previous guests, and had not been put back into proper order (after the first night, this got fixed by housekeeping, to our surprise when we returned). 2 - Reception staff are lazy and do not know anything. If you leave your luggage witht he hotel, you have to go and get it back yourself. No tags on the luggage, just a room full of suitcases and "pick what you like". The only time the reception staff were proactive was when there was an opportunity to upsell (book a car, use the sauna for a fee, etc.) 3 - On a positive note, the breakfast room staff were stellar. If everybody would show the same attitude, the hotel could live up to its "potential". Especially for travelers from Japan, who are accustomed to excellent services: Do not stay at this property!

Clean and efficient hotel with welcoming and helpful staff. Close to Nowza metro station. Nice breakfast on terrace in morning

Nice and clean

Clean room, and very helpful staff. Great place to start off my trip.

As above

Good, clean option with nice staff. The breakfast is pretty decent with new options daily. A bit further from most of the attractions, but close to the metro.

The hotel is clean and the location is good.

I love the morning view from the 4th floor balcony:) Just one thing is.. Bathroom Why is the design like this? There is no walls or partitions so once we take shower, the floor is flooded though the floor is slightly angled, doesn’t make sense. But, except the bathroom thing, overall, good Hope it would be solved