City Stay

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Low quality of brackfast, im last 36h no water and no.possible.to take showe when outdoor is +40C :(

Good

I have mixed feelings about the hotel, the overall hotel is good however some of the staff are horrible! Encounter with horrible staff #1 when we checked in on June 4th Sunday at around 8pm the check in staff notified that I had to now pay extra for my daughter? I booked a double twin bed room for 2, the hotel even offered 2 person complimentary spa? And now out of the blue I have to pay this extra person charge?? Anyway I just paid to get in my room and not bother arguing with him anymore. Encounter 2 horrible staff, i was offered free breakfast with my package, i didn’t even want to have breakfast, just pick-up a tea to go, the staff in black shirt/pant behind the bar said that's not possible, clearly that was possible since he was making a cappuccino for another guest to go, when I asked about that he replies that was the last cup. I was shocked that a hotel this size would run out of cups? Something definitely wasn't right. Anyhow another staff noticed this interaction and was kind of enough to bring my tea in a go to cup in the lobby for me. The same cup that the other staff said he ran out of. I just don't understand why this other staff did that to me, makes absolutely no sense. I just asked for a simple tea to go, was that too much of a big ask? Anyway because of this interaction I am giving this hotel a negative review. They really need to train staff properly or take actions on discrimination staff.

Recommend! Excellent!

I loved staying at City Stay Hotel in Bishkek! I enjoyed breakfast and the clean room! The staff are very polite and accommodating! I will stay there again!