Hilton Saigon

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I had an exceptional stay at Hilton Saigon—truly one of the most memorable hotel experiences I’ve had. From the moment I arrived, the level of service was nothing short of world-class. Every member of staff I encountered was warm, attentive, and genuinely committed to making guests feel welcome and cared for. A special mention goes to Cōng at the front lobby, who set the tone from the very beginning. Professional, gracious, and incredibly helpful, Cōng went above and beyond to ensure everything ran smoothly. That said, the excellence didn’t stop there—the entire team operates at an impressively high standard. Housekeeping, concierge, dining staff—everyone delivered with consistency and pride. What stood out most was the sense that the staff weren’t just doing their jobs—they were fully invested in creating a great experience. It felt seamless, thoughtful, and polished at every touchpoint. Hilton Saigon has clearly built a culture of service that’s both refined and genuinely human. I wouldn’t hesitate to return, and I highly recommend it to anyone looking for top-tier hospitality.

Very nice

The food wasn't that great, especially when it comes to local food. For a 5 stars hotel, it was not well maintained. There was mildew everywhere in the shower. This is horrific for a hotel that is less than 2 years old. The room service staff are incompetent and not well-trained. It appears the rooms are cleaned according to local standard. When I checked in, they didn't even vacuum or mop the floor. Everything feels so packed in this hotel due to the small real-estate size. After staying at the Sheraton for 4 nights, I've decided to try to see if there is something better in the same vicinity so I booked the Hilton Saigon for 4 nights. To my disappointment, it was more expensive and can't match up to the Sheraton standard. I would definitely not come back to the Hilton Saigon. Other than the view, the Hilton has nothing to offfer that can beat the Sheraton.

Everything was good !

All staff we met on site was friendly, smiley, good mannered, and welcoming. Breakfast buffet had reasonable amount of selections. Food quality was great. Set Lunch and dinner was delicious. Preferred if menu selections could be more. Special recognitions are given to 10th floor breakfast buffet waitor Son and 9th floor Receptionist Vy for their attentiveness, caring for details.

Clean room, attentive staff

Clean and spacious room with excellent view. Helpful friendly staff who shared information for good stay.

Clean.. good breakfast with whole fresh coconut.. awesome location & view of the river/city..

Clean, modern and well located. A great place to stay on a business trip

Clean, easy and comfortable. Room was spacious and the staff were friendly and attentive.