Facilities & services
Non-smoking throughoutElevatorStreet parkingBicycle parking availableSafety deposit boxLaundry serviceFront desk (limited service hours)Tourist info deskMultilingual staffBreakfast service (additional charge)Where to?
Check-in/out dates
Select your dates
Guests and rooms
2 adults, 1 room
Find more hotels in Neuchatel
Hotel de l'Ecluse 
Rue De l'Ecluse 24See mapRp 3,272,910per night
This is the cheapest price in 30 days, based on the rates on 4 Oct
Top reasons for booking
A stay at Hotel de l'Ecluse places you in the heart of Neuchatel, steps from Chateau de Neuchâtel and 4 minutes by foot from Prison Tower. This hotel is 0.2 mi (0.3 km) from Galerie Quint-Essences and 0.3 mi (0.5 km) from Theatre du Passage.
Popular facilities
Bar
Coffee shop
Free WiFi
Luggage storage
Exploring the area
Neuchatel,Place-Pury (railway station), 400m, About 7 mins from hotel by foot
Neuchâtel Castle, 200m, About 2 mins from hotel by footTheatre du Passage, 500m, About 8 mins from hotel by foot16
Double Room
1 double bed or bigger
Earn KlookCash for this booking & save on the next one
Reviews
Read all reviews
4.3/5.0
Great
123 reviewsLocation
4.0
Services offered
4.3
Cleanliness
4.4
Atmosphere & facilities
4.6
All
4.5+
3.0+
Reviewed: 22 May 2026
4.0/5.0
GreatStayed with partner
We enjoyed our stay at Hotel de l’Ecluse. The property was clean, the staff was friendly and helpful, and the bed was very comfortable. The location was excellent for exploring Neuchâtel, especially the lakefront, the Collegiate Church, and the castle area, all within easy walking distance.
A couple of maintenance issues could use attention — the toilet seat in our room was loose and the shower drain cover kept coming off during use. The room was also quite warm at night. We were able to open the window to cool it down while sleeping, but there was noticeable traffic noise from outside.
Overall, we still had a pleasant stay and appreciated the convenience of the location.
Reviewed: 26 Feb 2026
5.0/5.0
FantasticStayed with partner
The hotel and room were spotless. Had everything you needed in a great location. Staff were lovely and very accommodating. Would recommend and stay here again.
Reviewed: 1 Nov 2025
4.0/5.0
GreatStayed with partner
Room was clean. Friendly staff
Reviewed: 17 Jul 2022
1.0/5.0
Below averageSolo stay · For business
The meeting that I was schedule to attend in Neuchatel was cancelled a full six months before it was to take place due to the Covid-19 pandemic. When I attempted to communicate with the hotel both through Orbitz and directly to see if I could get a refund, partial, refund, or postpone my reservation until next year, my queries were met with silence. Clearly not a guest-customer oriented establishment. The kept the deposit and didn't say a word. Very poor customer relations.
Reviewed: 28 Jun 2021
3.0/5.0
GoodFor business
I have booked this hotel because it said that I would have a mini kitchen. Upon check-in, I did not find any, so I asked the receptionist and she said "oh but we are fully booked and I cannot change." It was a disappointment. The room was very small as well.
Reviewed: 28 Sep 2018
5.0/5.0
Fantastic I came here for a conference. This hotel is wonderful. It is a 10 to 15 minute walk to/from the train station. The service is great, and it is very clean. I did not have the breakfast, so I cannot comment on it. There is a small kitchenette in the room, and you can get equipment (pans, pots, utensils, plates, etc.) at the front desk. They are happy to provide what you need. There is a nice grocery next store. The hotel is very close to the lake and this pedestrian area of town - 5 minutes away.
Reviewed: 25 Jun 2017
2.0/5.0
Below averageStayed with partner
Hotel double booked us so we had to go somewhere else. Not impressed!
Reviewed: 25 May 2017
5.0/5.0
FantasticStayed with partner
Great hotel, very comfortable,
Reviewed: 13 Oct 2016
4.0/5.0
GreatStayed with partner
Friendly, clean, efficiently run
Reviewed: 13 Sep 2016
4.0/5.0
Great good one night stay for professional purpose
Overview
Exploring the area
Transport
Neuchatel,Place-Pury (railway station)
Attractions
Neuchâtel Castle
Theatre du Passage
Neuchatel Botanical Garden
Non-smoking throughoutElevatorStreet parkingBicycle parking availableSafety deposit boxLaundry serviceFront desk (limited service hours)Tourist info deskMultilingual staffBreakfast service (additional charge)