How do I collect my Taiwan high-speed rail tickets?

If you have booked a one-way High Speed Rail journey, you will receive 1 voucher number. If you have booked a return High Speed Rail journey, you will receive 2 voucher numbers (1 for your departure and one for your return).

You can use your voucher number to collect your train tickets online and in person.

Online ticket collection

1. Download the latest version of the High Speed Rail T-EX App.
2. Key in your voucher code and your ID/Passport number.
3. Collect your ticket on the app.

Check out this article for detailed instructions on how to collect your ticket.

In-person ticket collection

1. Go to the collection counter or ticket self-collection machine at the high speed rail station and key in your voucher and government/photo ID number to collect your ticket.
2. You can also collect your ticket at selected convenience stores which have partnered with Taiwan High Speed Rail (7-11, FamilyMart, OK Mart, etc). You will need to pay TWD 10 for each ticket you wish to collect. Check out this article for more information!

Senior / concession tickets

1. These have to be collected in person by presenting your voucher number and photo/government ID. Check out this article for more information.

Please note that any amendments/cancellations for tickets will have to be conducted at the High Speed Rail ticket collection counter. Check your booking details for more information on your ticket's cancellation policy.