Everything about the hotel is excellent. Service is excellent. However KLOOK's service is very bad and unsatisfactory. Tried to arrange smoking room with hotel after booking but hotel only has lower grade smoking rooms. KLOOK refuses to let us cancel and rebook or refund the difference in room fees giving the excuse that we used Rediscover Singapore vouchers. I arranged a call back from KLOOK's manager to resolve the issue, no one called. Total silence from KLOOK. KLOOK's website during booking was also misleading. We were lead to use the Rediscover Vouchers as the most common option (highlighted in red) and then did not use the other promo codes that we have because there was no prompt or separate box. It was only after the booking that we realised that we have to key in the promo codes in the same box as the Rediscover vouchers code. very misleading and confusing. No mention of KLOOK vouchers or promo codes at the side of the box, only mentions Rediscover Singapore vouchers. The hotel room is clean and ok size. The hotel staff is very pleasant and the hotel website is excellent, helping us with many enquiries before and after the booking. We arrived early and are allowed early check in. Breakfast and dining credits were great. Cafe is very quiet because we booked a off peak stay. Able to book slot for swimming. Swimming pool was also very quiet, only one other swimmer. Also given free parking and late check out, subject to availability. Centralized location. Yu can walk to Clarke Quay and enjoy many dining options and go for massage at nearby massage parlour.