Phase 2 (Heightened Alert) Staycation Singapore: All You Need To Know On What's Allowed And More

Noelle Ong

Last updated 21 Jul 2021

What is allowed in a Phase 2(Heightened Alert) Staycation Singapore

We're currently back in Phase 2 (Heightened Alert) to help curb the spread of COVID-19 community cases around Singapore, and with this announcement comes tighter restrictions that would affect staycations, attractions and activities until Wednesday, 18 August 2021.

Here, we will answer your burning questions on what’s different, what’s allowed, and what you can expect from a staycation during Phase 2 (Heightened Alert).

Are staycations allowed in Phase 2 (Heightened Alert)

The Singapore Tourism Board (STB) has announced on Tuesday, 20 July 2021 that hotels are still permitted to providing accommodation to guests for the purpose of leisure, aka Staycations. However, there will be restrictions to dining options and the usage of hotel facilities.

TLDR: Yes, staycations are still allowed, but with restrictions to the usage of certain hotel facilities and dining options.

Hotels that are open in Phase 2 (Heightened Alert)

There are currently 252 hotels (updated 7 July 2021) that are open and you can check out the full list of updated hotels on the Singapore Tourism Board website.

Klook takes the increase in locally transmitted COVID-19 cases seriously and we are supportive of the measures announced by the government to curb the spread of the virus.

All hotels with staycation packages on Klook will comply with the Phase 2 (Heightened Alert) measures, which includes:

Ceasing dining-in at F&B outlets in hotels
Accepting no more than 2 individuals to a guest room or pair of inter-accessible guest rooms on any single day (except when guests are from the same household, i.e. same residential address)
Staggered timings for on-site facilities
Contactless measures where possible

In addition to adhering to current measures, many hotels have been certified SG Clean.

Accommodation

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I have made a prior booking and wish to reschedule/cancel my staycation

How do I cancel my staycation booking?

For those who wish to Cancel your upcoming stay falling on 22 July to 18 August 2021, you can follow these simple steps.

Go to the Bookings page on your Klook App or website.
Click on the hotel booking you wish to cancel.
Under Cancellation Policy, click on Apply for Refund.
Follow the instructions to complete your cancellation.

Kindly do so at least one day ahead of your stay date. Any SingapoRediscovers Vouchers used on your booking will be refunded to your digital SRV account on Singpass, while any out-of-pocket payment will be refunded to your payment method. Due to the high volume of transactions, this process may take up to 1.5 months.

How do I amend my staycation date?

For those who wish to Amend your upcoming stay date, please refer to the email sent to you on 21 July 2021. You may also request for an amendmend here. Amendments are subject to the respective hotel’s terms and conditions.

Can I request for a Hotel Voucher instead?

Customers with a booking at:

Andaz Singapore
Heritage Collection
Hotel Bencoolen
Hotel Calmo Bugis
Hotel G
Hotel Mono
Hotel Soloha
Naumi Hotel
One Farrer Hotel
RedDoorz
Sofitel Singapore Sentosa Resort & Spa
The Duxton Reserve
The Vagabond Club

may choose to convert your existing booking into a like-for-like Hotel Voucher. The voucher will be open-dated and you may then use it to book your stay with the hotel directly before the expiry date. Bookings are subject to the respective hotel’s terms and conditions.

Are there changes in the check-in process?

There are no updates to the check-in process for staycations. Here's what you need to take note of when you arrive at your hotel

Registration of SafeEntry information upon arrival
Temperature check and visual scanning of symptoms
Staggering of check-in and check-out timings for guests staying in different rooms
Sanitized key cards
Contactless payment methods encouraged
Some hotels will request for guests to submit their details for registration digitally to avoid physical contact of passports and credit cards

What are some safe distancing measures in place at common areas

Capacity of the lobby area will be strictly limited to 1 person per 10 square metres of space available to guests and visitors.
Some hotels will have cleaning and disinfection to high-touch surfaces increased to at least once every two hours using 70% alcohol-based solutions.

How will they clean guests rooms

Housekeeping staff are equipped with PPE and extra care is given to high touch items such as TV controllers, air-con control panels, furniture handles etc
All bed linen will also go through high-temperature washing process as recommended by the World Health Organization

Are hotel facilities like pools, gyms and spas open?

Most facilities in the hotel will remain open for use to guests. However, there will be added restrictions in terms of maximum capacity and activities that can be carried out.

Hotel Facility	Restrictions to operations
Swimming Pool	Usage is allowed with compliance to current safe distancing measures
Kids Clubs	Usage is allowed with compliance to current safe distancing measures
Outdoor Sports Facilities	Usage is allowed with compliance to current safe distancing measures
Spas	Usage is allowed with compliance to current safe distancing measures.
Gyms	Usage is allowed with compliance to current safe distancing measures

Is dining-in still allowed in hotel restaurants?

With dining-in not permitted during Phase 2 (Heightened Alert), hotels have currently switched to in-room dining options. For Klook staycation packages that include dining credits or F&B inclusions, you will still be able to use them on the respective hotel's in-room dining menu.

Hotel	Update on F&B dining credit
Andaz Singapore	Room service menu has been revised to include specialties from all their F&B outlets.
Grand Hyatt Singapore	You may choose to exchange your F&B inclusions for equivalent credit via room service ($100++ for mezza9 set lunch, $90++ for StraitsKitchen Afternoon Tea, $144++ for StraitsKitchen Dinner) OR Choose to take your meal later once the restaurants re-open
Carlton Hotel Singapore	Room service option will be provided
The Fullerton Hotel	Dining credits per stay can be redeemed for in-room dining. The Dining credit is available for dine-in or takeaway from the hotel's in-room dining menu
The Fullerton Bay Hotel
Marriott Tang Plaza Hotel	All F&B credits can be used via in-room dining orders & takeaway from the hotel's dining outlets
Fairmont Singapore	All F&B credits can be used for room service
The Warehouse Hotel	Breakfast will be served in-room. Dining credits can also be used for in-room dining but from a reduced menu from Po restaurant
Sofitel Singapore City Centre	Staycation package inclusions of breakfast and high coffee or dinner will be served to the room. In-room dining remains available from 11am to 10pm
Conrad Centennial Singapore	The dinner inclusions in the Marvelicious Getaway & Gourmet Discovery staycation packages will be replaced by $80 nett F&B credit with rooms upgraded to a high floor. Breakfast will be delivered to the room in the morning

Is there still a minibar

Don’t be surprised if the minibars in your rooms are empty! Some hotels have switched out to minibars on demand to avoid having to clean the minibar repeatedly. You can simply ring up the lobby and they’ll bring you your desired min bar items!

At The Fullerton Hotel, hand sanitisers and antibacterial wet wipes are also available in all guest rooms at the minibar.

A complimentary Pan Pacific Cares pack will be placed in all Pan Pacific Hotel guest rooms consisting of hand sanitiser, sanitised wipes and face masks.

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