Museum
Wednesday-Monday: 09:00-19:00
Closed on: Tuesday
Last admission: 1 hour and 30 minutes before closing
Rooms will start closing 30 minutes before the museum's closing time
Museum
570
9/11 Memorial Museum Ticket
4.9 / 5
283 reviews
10K+ booked
Save to wishlist
Opening hours
Suggested duration2-3 hour(s)
180 Greenwich St, New York, NY 10006, USA
Packages
Today
Tomorrow
2 Sep
All
9/11 Memorial Museum entry ticket
Admission to: 9/11 Museum
Valid on the selected date
Free cancellation (24 hours notice)
Instant confirmation Package details
Retail: RM 145.00
RM 142.10
9/11 Memorial Museum entry ticket
Refresh to make things right again
Book now for today
See less
Instant confirmation
See less
Valid on the selected date
The voucher is valid only on the specified date (and time if applicable)
See less
Free cancellation (24 hours notice)
You'll get a full refund if you cancel at least 24 hour(s) before the activity date (destination local time)
See less
About this package
What's included
See less
Things to note
Amendment Policy
- Changes made at least 24 hour(s) before the activity are free
Eligibility
- Free for children aged 0-6
Additional information
- During holidays and peak visiting hours, please expect longer wait times during the security checks
- Dangerous materials and items such as bottles, firecrackers, lasers, and other things that may disturb or inconvenience other attendees are prohibited inside the venue
- Pets are not allowed inside the venue, with the exception of service animals with valid identification
- Participants who appear intoxicated may be refused entry or service. In this case, no refunds will be given
- Smoking and drinking is not allowed. You will immediately be asked to leave if caught by a staff member
- This activity is stroller and wheelchair-accessible
How to use
Usage validity
- The voucher is valid only on the specified date (and time if applicable)
How to redeem
- Present your mobile voucher
Address
- National 9/11 Museum & Memorial
- 180 Greenwich St, New York, NY 10007
- Please refer to the map for assistance
How to get there
- By car: take a cab to the museum
Reviews
4.9 / 5
Fantastic
283 reviews
Luis ***************
2026/04/11
Fantastic 5.0
Booking through Klook was an incredibly seamless experience from start to finish. The instant confirmation provided peace of mind, and redeeming the voucher at the venue was as simple as showing a QR code on my phone, allowing me to bypass the long ticket lines entirely. Not only was the platform user-friendly, but the price was also more competitive than buying on-site. The instructions provided were clear and accurate, making the entire process stress-free and efficient. I would highly recommend using this service for anyone looking to save time and money on their next activity.
Anne ***
2025/10/30
Fantastic 5.0
A must-visit, emotional provoking experience going into detail the events that led to 9/11 and the aftermath. I really respect the amount of effort gone into maintaining the objects that were left after the event giving everyone else the opportunity to deeply understand the reality of what actually transpired on the day.
Es ***
2024/07/02
Fantastic 5.0
purchase was easy and straight forward via klook. digital voucher was received shortly after, and just go straight to the venue and get it scanned for entry. there are also guided and audio tours availabke on site for additional costs. recommend to go early morning before the crowds descends on it later. museum is very well done up and moving, and there’s also volunteers there who survived the event sharing their stories.
Yuk **************
2023/06/23
Fantastic 5.0
I still remember watching on television when the tragedy happened. This museum displays remnants and memories of it. It’s a very powerful and emotional experience, a must go if you are visiting New York.
Vince ******************
2026/06/29
Fantastic 5.0
It's really emotional when you entered the memorial and museum. You'll feel the tension of what happened 25 years ago. It's a great visit and really a must when you visit New York City.
long *******
2024/12/30
Fantastic 5.0
Very good museum. this is talking about 911 happened in 2001 and two building collapse. if you do not know about this incident, it worth some time to visit.
Agnes *****
2025/12/09
Fantastic 5.0
Visiting the 9/11 Memorial was an emotional experience. The reflecting pools and the names etched around them are powerful reminders of the lives we lost that day. It’s a peaceful space that encourages reflection and gratitude.
Klook User
2025/10/12
Fantastic 5.0
The timed entry tickets were enforced by the staff at the entrance but they still allowed me to enter at 2.10pm even though my tickets were for 2.30pm, they did turn away others with later entry times though. As with many US attractions, there are security screenings that involve metal detectors at the entrance. The museum exhibits really drum up emotions especially the ones that allow you to listen to recordings of people on the flights calling their loved ones or reporting the incidents. Tissue boxes are placed strategically around the exhibits if you need them. Take note that there are some sections where photography and videography aren't allowed.
Guide
- Pay your respects at the moving tribute located on the site of 9/11
- The historical exhibition explores the background leading up to the events, examines the aftermath and beyond
- See portrait photographs of the 2,983 victims of the terrorist acts of 11 September 2001
- Films are offered daily and free to Museum visitors located in Auditorium, Museum Pavilion
- Visit the 9/11 Memorial, commemorative pools in the footprint of the Twin Towers, open to the public daily (free of charge)
- Please check the Health and Safety measures taken by the attraction before your visit
Things to note
Insider Tips:
- View and download Museum Guide (PDF) for a general overview of what you can expect to see on your visit
- View and download Museum Guide for Children (PDF) to help visitors 8 to 11 years old understand the history of the World Trade Center, what happened on 9/11, and how the site has been rebuilt
- Note: The historical exhibition may not be appropriate for visitors younger than 10 years of age. Adults accompanying younger visitors should exercise discretion before entering
FAQs
Where is the 9/11 Memorial Museum?
The museum is located at the World Trade Center site, at 180 Greenwich Street in Lower Manhattan.
How do I get to the 9/11 Memorial Museum?
The museum is easily accessible via subway, bus, and even walking if you're in Lower Manhattan. The convenient physical location ensures a hassle-free visit to this significant site.
By Subway: Take lines A, C, J, Z, 2, 3, 4, or 5 to Fulton Street
By Bus: Use routes M55, M20, or M22
By Car: The nearest parking garage is at the Brookfield Place shopping center.
What are the operating hours for the 9/11 Memorial Museum?
The museum welcomes visitors from 9 AM to 7 PM, Wednesday through Monday, with the last entry at 5:30 PM.
How long does it take to explore the 9/11 Museum?
Plan for around two and a half hours when visiting the 9/11 Memorial Museum. With all the personal stories and emotional moments, you'll need enough time to take it all in. There's a lot to see, like exhibits about the Twin Towers, the rescue and recovery efforts, and the first responders.
Do you have to book the 9/11 Museum in advance?
Yes, you should buy your 9/11 Museum tickets ahead of time. Booking early helps you avoid long lines at the entrance and ensures you gain entry. Plus, showing your mobile voucher makes the entry process quick and easy.
When’s the best time to visit the 9/11 Memorial Museum?
To avoid crowds and make the most of your visit, aim to arrive early in the morning when the museum opens or later in the evening before it closes.
Can I bring my own food and drink to the 9/11 Memorial Museum?
No, outside food and drink are not allowed within the museum.
Is the 9/11 Memorial Museum wheelchair accessible?
Yes, the museum is fully wheelchair accessible. Elevators and ramps are available throughout the site to ensure everyone can explore the exhibits comfortably.
You might also like...
More about 9/11 Memorial Museum Ticket
What is the 9/11 Memorial Museum?
The 9/11 Museum is a tribute to the 9/11 terrorist attacks. It's located at the World Trade Center in Lower Manhattan, right below the memorial pools where the Twin Towers once stood. The museum walks you through what happened on September 11, 2001, sharing stories of loss, heroism, and recovery.
Outside the museum, you can visit the Memorial Glade and the Survivor Tree. It's a place where you can honor the memory of those who were affected.
Exhibits at 9/11 Memorial Museum
1. In Memoriam
This exhibit honors those lost in the 2001 attacks and the 1993 World Trade Center bombing. See personal stories and recorded messages from family members.
2. September 11, 2001
A three-part exhibit that covers the 9/11 events, the reasons behind the attacks, and their wide-reaching impacts. You'll find photos, artifacts, and recordings that bring these stories to life.
Explore more on Klook
Top attractions in New York
- 1 Statue of Liberty
- 2 Summit One Vanderbilt
- 3 The Metropolitan Museum of Art
- 4 Empire State Building
- 5 Edge
- 6 Top Of The Rock New York
- 7 Broadway
- 8 Times Square NYC
- 9 Central Park
- 10 Madison Square Garden
- 11 Brooklyn Bridge
- 12 Museum of Sex
- 13 9/11 Memorial & Museum
- 14 Yankee Stadium
- 15 DreamWorks Water Park
- 16 Wall Street
- 17 Friends Apartment Building
- 18 Chrysler Building
- 19 Dumbo
- 20 Japan Society Manhattan
Everything you need for your New York visit
Retail: RM 145.00
RM 142.10
All you need to know
Attraction info
Opening hours
See more
Location
180 Greenwich St
Guidebook
- Pay your respects at the moving tribute located on the site of 9/11
- The historical exhibition explores the background leading up to the events, examines the aftermath and beyond
- See portrait photographs of the 2,983 victims of the terrorist acts of 11 September 2001
- Films are offered daily and free to Museum visitors located in Auditorium, Museum Pavilion
- Visit the 9/11 Memorial, commemorative pools in the footprint of the Twin Towers, open to the public daily (free of charge)
- Please check the Health and Safety measures taken by the attraction before your visit
Things to note
Insider Tips:
- View and download Museum Guide (PDF) for a general overview of what you can expect to see on your visit
- View and download Museum Guide for Children (PDF) to help visitors 8 to 11 years old understand the history of the World Trade Center, what happened on 9/11, and how the site has been rebuilt
- Note: The historical exhibition may not be appropriate for visitors younger than 10 years of age. Adults accompanying younger visitors should exercise discretion before entering