Sapporo Departure | Noboribetsu Penguin Walk, Hell Valley, Lake Toya, Snowmobile Along the Way One-Day Tour

Winter Warm Tips

• Due to low winter temperatures, please wear warm clothing, waterproof shoes, and gloves. Wear a hat and scarf if necessary.
• When experiencing snowmobiling, please follow the instructor's instructions and be sure to wear the safety equipment provided.
• Some attractions on the itinerary are outdoors, so please be aware of icy and slippery road surfaces and walk carefully.
• The wind is strong at the Lake Toya observation deck in winter, so please take precautions to keep warm.

📩 Pre-Departure Reminder

• We will send you a confirmation email after 15:00 (3:00 PM) the day before departure. The email will include: meeting time, tour guide contact information, and vehicle license plate number. Please check your inbox (and spam folder).
• If you receive multiple emails, please refer to the latest one.
• Please be sure to arrive at the meeting location on time on the day of departure. Late arrivals will be considered an automatic forfeiture and no refund will be given.
• If you use WeChat / WhatsApp / LINE, you can proactively add the tour guide and join the itinerary group according to the information in the email for timely communication.
• Please keep your mobile phone accessible during the trip so that the tour guide or staff can contact you in a timely manner.
• If you are prone to motion sickness or seasickness, please take precautions in advance to avoid affecting your pleasant journey.
• Please take care of your personal belongings and try not to carry valuables; you will be responsible for any loss or damage.
• The journey involves long driving distances. If there are traffic jams, please be patient. Our company is not responsible for subsequent expenses caused by traffic delays. Thank you for your understanding.
• Infants aged 0–2 who do not occupy a seat are free of charge, but must be informed in advance to avoid being refused service by the driver due to vehicle overload.
• If some attractions are closed on specific dates, we will arrange alternative attractions for you. We may not be able to notify you in advance, so please understand.
• If the number of participants is less than 10, the activity will be canceled. You can choose to reschedule or get a refund. Thank you for your understanding.
• In case of special weather conditions, the activity will be canceled. You can choose to reschedule or get a refund. Thank you for your understanding.