Klook China Ningxia Private Customized Tour

This trip to Zhongwei, Ningxia, was exceptionally fulfilling, and I must express my sincere gratitude to Master Ma Yan! He drove safely and steadily throughout the entire trip, and he is extremely familiar with Zhongwei's attractions, road conditions, and photo spots. His arrangements were worry-free and comfortable. He provided patient and detailed explanations, and he was warm and genuine, taking meticulous care of us along the way, allowing us to truly experience the straightforwardness and warmth of the people of Northwest China. With Master Ma Yan leading the way, the entire journey was relaxing and enjoyable. I highly recommend him to friends who want to come to Zhongwei; he is reliable and professional!

From initial inquiries to signing the contract, the customer service team's patience, professionalism, and transparent pricing made us feel completely at ease and confident! Throughout our trip, the daily thoughtful reminders from our concierge and the attentive service provided by our driver and guide ensured our entire family had a wonderful and comfortable journey! We will definitely choose your company again for our next vacation!

Our driver and tour guide was fantastic! The experience was excellent; they didn't just drive, they also provided commentary. They only made recommendations when we asked, and the places they suggested were affordable and delicious! On the first day, they were only supposed to drop us off at the hotel, but we wanted to try lamb and had already picked a restaurant and were about to call a taxi. The driver immediately offered to take us there! You should definitely ask the driver for recommendations along the way. We didn't ask him about photo spots, and he was hesitant to recommend any directly, perhaps fearing we might misunderstand. As a result, our photo choices were a bit disappointing, so make sure to ask him about everything! The itinerary was well-planned, and the driving was very smooth. They adjusted to our pace throughout the trip. The car was also spacious and comfortable.

Thank you for a perfect trip! The arrangement was very reasonable. Thanks to the hard work of the whole team. Especially the tour guide and driver Shang Yongmei, who was patient, careful and professional, had good driving skills, and the car was very clean and comfortable. She had a good attitude, was punctual and responsible, bought us water and fruits every day, and made good arrangements no matter which scenic spot we went to. She reminded us of the precautions. Thank you so much! I was very satisfied with this trip. From the customer service arrangement to the tour guide's docking to the response to temporary weather changes, I give it 100 points. I look forward to seeing you next time.

Everything from customization to car service was great. They were very responsive and answered all our questions quickly, providing detailed explanations of our daily itinerary. Master Zong was familiar with the routes, and the vehicle was new and spacious enough for all our luggage. Our two children could even use the front-row tables to watch their iPads. They also provided snacks, sand bottles, shoe covers, neck pillows, and other items, making the trip enjoyable for the whole family.

A belated positive review! We lost an earbud and thought we'd left it at the scenic spot. We just mentioned it to the driver, asking him to contact us if he found it in the car, but we didn't have much hope. Nearly a month passed, and I'd even forgotten about it myself, but the driver found it and contacted me! He remembered! I was so touched! The service throughout was also excellent; snacks, water, shoe covers, and more were all well-prepared! I highly recommend it! Later, some activities weren't suitable for seniors, and we visited the museum on our own without a guide. They fully refunded us for the activities we couldn't do and the unguided museum visit, which was clearly stated. Honestly, if he hadn't mentioned it, I wouldn't have even thought about a refund, especially since the guided tour was essentially a free bonus when I booked. Who would expect to get money back for something that was given for free?!

Before our trip, I did a lot of research. Since we were traveling with children and seniors, and I also wanted to take the opportunity to relax, I contacted several agencies. We ultimately chose this one because of its reasonable itinerary. The team members in the group were well-organized, and communication was prompt. Our driver and guide, a wonderful lady who accompanied us throughout the trip, kept her vehicle impeccably clean. The first thing my child said when getting in the car was, "Auntie's car smells so nice!" She was incredibly meticulous with everything: pickups and drop-offs, handling tickets and hotel check-ins, providing detailed introductions to attractions, and offering recommendations and warnings about local spots. The lunch at the winery was a special noodle dish she personally prepared, and it had a unique flavor. We spent five harmonious days together, chatting about daily life and work. She took care of us like an older sister. We look forward to coming back and requesting Sister Na again for our next Klook trip!

Itinerary: The overall arrangement was full and well-paced, combining natural scenery and cultural experiences, essentially covering all the classic routes. Accommodation Choices: The accommodation this time achieved a good balance between my personal preferences and the options provided by the travel agency. The agency considered the guests' preferences, and the overall hotel experience was excellent. Tour Guide: Master Shao was warm, friendly, and thoughtful, and he drove very steadily. He would always introduce the itinerary in advance. On the way from Yinchuan to Zhongwei, he specifically planned a route for us to experience Helan Mountain up close and see sheep and camels. He was very professional and made me feel the warmth of the people of the Northwest. Thank you again, Master Shao, for your companionship throughout the trip.

The driver is very reliable! He was very considerate and enthusiastic throughout the trip! He always arrived early to wait for us! The car was very clean! He also bought us delicious fruits! Before leaving, he gave two babies a camel doll each, and the babies loved it! This trip was very smooth and happy! I want to find this driver next time! Very reliable!

Wonderful trips always seem to end too soon. This trip created countless happy memories for the children, and we're so grateful for the team's attentive service throughout. We'll definitely be recommending you to our friends and family!