5G Singapore eSIM | Singtel

It's clearly indicated if your device is compatible with eSIM products on the eSIM APP product page. You can still purchase the product even if your device isn't compatible with eSIM for other people or other devices.

Please note that most devices manufactured in China and Hong Kong are not compatible with eSIM.

It's recommended to search to see if your device is compatible with eSIM on the Internet.

eSIMs are not supported on locked iPhones. If you bought a device contracted with a telecom brand, it's usually locked from being connected to other telecom brands. (Please check with your operator for the details.)

Apple eSIM compatible devices:

iPhone

iPhone XR / XS / XS Max, iPhone 11 / 11 Pro / 11 Pro Max, iPhone SE 2 (2020), iPhone 12 / 12 Mini / 12 Pro / 12 Pro Max, iPhone 13 / 13 Mini / 13 Pro / 13 Pro Max, iPhone SE 3 (2022), iPhone 14 / 14 Plus / 14 Pro / 14 Pro Max, iPhone 15 / 15 Plus / 15 Pro / 15 Pro Max, iPhone 13 and 14 can have two eSIMs activated at the same time.

iPad (only iPads that can use 4G data)

iPad Pro 11″ (model A2068, from 2020), iPad Pro 12.9″ (model A2069, from 2020), iPad Air (model A2123, from 2019), iPad (model A2198, from 2019), iPad Mini (model A2124, from 20iPad, IPad 10th generation (model 2022)

Samsung eSIM compatible devices:

Samsung Galaxy S20 / S20+ / S20+ 5g / S20 Ultra / S20 Ultra 5G, Samsung Galaxy S21 / S21+ 5G / S21+ Ultra 5G, Samsung Galaxy S22 / S22+ / S22 Ultra, Samsung Galaxy S23 / S23+ / S23 Ultra / S23 FE (China and Hong Kong models don’t support eSIM), Samsung Galaxy S24 / S24+ / S24 Ultra, Samsung Galaxy Note 20 / Note 20 Ultra 5G, Samsung Galaxy Fold, Samsung Galaxy Z Fold2 5G / Fold3 5G / Fold4 / Fold5 5G, Samsung Galaxy Z Flip / Flip3 5G / Flip4 / Flip5 5G, Samsung Galaxy A54 (SCG21 (Japanese Model), SC-53D (Japanese Model), SM-A546B/DS (International Model), SM-A546S (Korean Model), SM-A546U1 (International Model))

Please note that some Samsung devices purchased in the USA, South Korea, China, and Hong Kong are not compatible with eSIM.

Google Pixel eSIM compatible devices:

Google Pixel 2 XL, Google Pixel 3 / 3 XL / 3a / 3a XL, Google Pixel 4 / 4a / 4 XL, Google Pixel 5 / 5a, Google Pixel 6 / 6a / 6 Pro, Google Pixel 7 / 7a / 7 Pro, Google Pixel 8 / 8 Pro, Google Pixel Fold

Please note that some Google Pixel 3 devices purchased in Australia, Japan, Taiwan, and most devices using the US or Canadian carriers are not compatible with eSIM.

Google Pixel 3a devices purchased in Japan, South East Asia, or from Verizon service are not compatible with eSIM.

Huawei e-SIM compatible devices:

Huawei P40 / P40 Pro and Huawei Mate 40 Pro

Oppo eSIM compatible devices:

Oppo Find X3 Pro / Find N2 Flip, Oppo Reno 5A, Oppo Reno 6 Pro 5G, Oppo Reno 9A, Oppo Find X5 / Find X5 Pro, Oppo A55s 5G

Sony eSIM compatible devices:

Xperia 10 III Lite / 10 IV / 10V, Xperia 1 IV / 1 V, Xperia 5 IV / 5 V, Xperia Ace III

Xiaomi eSIM compatible phones:

Xiaomi 12T Pro and Xiaomi 13 / 13 Lite / 13 Pro / 13T Pro

Motorola eSIM compatible devices:

Motorola Razr 2019 / 5G / 40 / 40 Ultra, Motorola Razr+, Motorola Edge+, Motorola Edge 40 / 40 Pro / 40 Neo, Motorola G52J 5G / 5G Ⅱ, Motorola G53J 5G, Moto G54 5G, Motorola G84

Sharp eSIM compatible devices:

AQUOS sense4 lite, AQUOS Sense 6s, AQUOS sense 7 / 7 plus, AQUOS wish, AQUOS wish 2 SHG08, AQUOS wish 3, AQUOS zero 6, Simple Sumaho 6, AQUOS R7, AQUOS R8 / R8 Pro

Rakuten eSIM compatible devices:

Rakuten Mini, Rakuten Big-S / Big, Rakuten Hand / Hand 5G

Honor eSIM compatible devices:

Honor Magic 4 Pro, Honor Magic 5 Pro, Honor 90, Honor X8

Vivo eSIM compatible devices:

Vivo X90 Pro, Vivo V29 Lite 5G (Europe), Vivo X100 Pro

Nokia eSIM compatible devices:

Nokia XR21, Nokia X30, Nokia G60 5G

• Tap the “Activate” button and wait for the eSIM to get activated.
• After activation, make sure the eSIM is installed on your device. You can check it from Settings > Cellular > SIMs.
• You can name the eSIM in Settings > Cellular > eSIM > Cellular Plan Label.
• Note: Be careful not to turn on the data roaming before arriving at your destination!
• After arriving at the destination, please turn on eSIM data roaming and switch the cellular plan to this eSIM card to connect to the network.

You can find the QR code from the booking details on the Klook app or on your Klook account.

The QR code should be visible next to the "Activate" button if your device is compatible with the eSIM and the eSIM plan. If not, you can scan the QR code with a device that is eSIM compatible by following these steps:

iOS

1. Settings > Cellular or Mobile data > Add Cellular Plan > Scan the QR code
2. Name the eSIM at your convenience from the "Cellular Plan Label."
3. Do not turn on data roaming until you arrive at your destination

Android

Network & Internet > SIMs > Add Cellular Plan

Check if your device is locked to a carrier, as eSIMs can't be activated on locked devices. Please contact your carrier for more information.

No. You can use the eSIM only on one device. As such, one QR code can't be used multiple times or on multiple devices. Make sure to scan the QR code and activate the eSIM on the device you intend to use it on.

Yes. Make sure to turn on data roaming after you arrive at your destination. You can toggle it on from the eSIM settings.

The solutions depend on the error message you saw:

• Cellular Plans from This Carrier Cannot Be Added:

Your device might be locked to a specific carrier. Please double-check from Settings > General > About > Carrier Lock. It should say "No SIM restrictions." If that's not the case, contact your original carrier to unlock the restrictions of your device.

• Unable to Complete Cellular Plan Change:

It might be because too many eSIMs are installed on the device. Please double-check if your device has reached the maximum eSIM capacity, which eSIM service is on it, and try removing one of the unnecessary eSIMs.

Please make sure to turn on the mobile data on your device.

Please make sure that the eSIM plan hasn't been installed on another device.

Please make sure you have a stable connection while you're installing the eSIM.

• This code is no longer valid:

Please make sure that the eSIM plan hasn't been activated on another device.

Please make sure you have a stable connection while you're installing the eSIM.

Try installing the eSIM through a different activation method. (There are two methods: In-app activation and QR code activation. You can try either on the same phone.)