Pool Villa Merumatta Senggigi

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

No Gymnasium or exercise facility. No mini bar in the room. No coffee pod machine in the room, not even a plunger and they refused to supply either. The pool at the Pool villas consistently carried leaf litter. Adding insult to injury, they have deliberately crippled WiFi calling on their Internet connection. When asked, they gave no reason for this. I emailed them about this and eight days later am still awaiting a response. I used the WiFi in the cafes in town to make WiFi calls. No other establishment I have stayed at in the last six months (about five) did this. The establishment is old and tired: I get the impression they're just waiting for an opportunity to knock it down and rebuild. 5 star? They're kidding. Maybe 25 years ago. Not now. The world has moved on and expectations have risen.

I love to stay the resort was clean. The people were friendly. The facilities are a little bit older, but still maintained.

Pros... Staff and service. Views are wonderful. Pools, lounging chairs. Beach access was not busy. Breakfast was included and many options. Nice place to walk around. Loved the pool villa with a private swimming area. Cons... Rooms were very nice but somethings were a bit dated/didnt work well (locks, doors). Sewer smell coming up from the toilet and shower drain. Loved the stay overall! Great staff and location. Would come back again.

The resort grounds are spacious and well maintained. The location is walkable to shops and restaurants. The resort is surrounded by water 270 degrees and has spectacular sunset views. The staff are friendly are always focussed on your enjoyment. The pool villa pool was excellent.

Well maintained property. Our room had everything we needed for our stay. Staff were amazing and went out of their way to help us. Food at the restaurant was wonderful. Snorkelling straight out from the resort was beautiful, lots of fish and impressive coral.

Staying at the Merumatta was likened to Indonesian tourism in the 1980/90s. Everything was outdated - the villas were tired, and quite poorly furnished. The aircon in bedroom had to be attended to three times, on the last night it spat ice before then again blowing warm air. We got sick of asking it to be repaired, when what actually was needed was to be replaced. The outdoor spa would only fill to half full due to leaks, so it could not be used. The shower head on en-suite bathroom was faulty, so we largely showed downstairs. The breakfast was perhaps the most disappointing. It was poor quality and chaotic service. The salad bar was dirty, the egg station was slow and disorganized, juice warm and not fresh, coffee tepid - limited fresh fruit, you get my drift. It was perhaps the worst breakfast experience I have had in Indonesia in the many times I have travelled here, and certainly not worthy of the hotel rating. We ate breakfast outside of the hotel a couple of days, because we just could not cope with the poor quality. It would benefit from an experienced and organized service manager - who understands modern hotel breakfast catering/service. To balance my negatives, the cleaning service and linen were good, and the grounds lovely. Sitting at the beach to watch the sunset was a highlight; and the food and beverage prices were reasonable albeit limited to one venue. This isn’t enough for me to consider returning or recommending to others. Overall disappointing.

Hot water was not that good

Outstanding! Beautiful villa with lovely private jacuzzi and pool shared with just a few villas. 2 restaurants, beach, tennis court. Very safe and the complex was immaculately maintained. 2 minutes walk from the main street with easy access to restaurants, shops, massage etc 20 minutes drive for boats to Gili Islands A lovely place to chill for a few days

We loved the solitude .. the room and facilities The pool villa was amazing and this resort exceded our expectations... thankyou Tuti and Maya for all your help and information... and for going above and beyond We will be returning for sure

Enorme kamer van twee verdiepingen van alle luxe voorzien. Fijn bed. Beneden stap je van je van je terras zo het zwembad in waar je, letterlijk, een rondje langs de 14 bungalows kan zwemmen.