Esperia Palace Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Hotel had everything we needed. Clean and comfortable. Friendly staff. Short walk to the town for a good selection of restaurants in the evenings. Good breakfast selection at the hotel in the morning.

We absolutely loved our stay! From the friendly reception staff to the pool and spa facilities, it was awesome. The views and accessibility to the town were a bonus. We definitely recommend and would stay here again.

Séjour d'une nuit avec 2 enfants, nous avons choisi l'établissement pour profiter des piscines. Hôtel, chambre, accueil et petit déjeuner très satisfaisants. Nous avons par contre été très déçus car l'annonce indiquait une piscine extérieure et intérieure sans limitations d'accès, alors qu'en fait la piscine extérieure n'était pas utilisable (non chauffée) et la piscine intérieure n'était accessible qu'avec la partie spa. L'accès au spa est quant à lui inclus pour 1H seulement dans le prix, au-delà il faut payer 30 euros par personne. De plus l'accès au spa est interdit aux enfants, en dehors de deux plages horaires le soir. Enfin le spa est fermé certains jours, il était fermé le mardi après-midi de notre arrivée. Michele à l'accueil a cependant tout mis en oeuvre pour trouver une solution et se rattraper malgré cette grande déception. Merci à elle. A noter : Bonnets payants à acheter pour être autorisé à accéder à la piscine...

The staff very much made this hotel worth maximum ratings. They were able to accommodate my need for two separate beds without issue and honor what I thought I was booking. The breakfast was great and made the stay a good value. The gym and pool close at 2000 - it would be nice if these were open longer.

Ottimo

Clean room, large bathroom and shower. Reception Staff very friendly and helpful. Balcony and views beautiful. Breakfast was lovely quality and great choice. Carpets are tied and general decor needs attention (a little battered). Gym not good, no treadmill and bike seat broken/damaged. Didn’t bother using 😕

Very nice and helpful staff. Property is spacious, modern, and in a great location on the slope of Etna.

Good value

Very clean and big rooms. Staff excellent, especially Dario. Gave tips on Mount Etnea, directions , time Togo etc. he was very helpful.

Great room very clean, only a pity there was not coffee/tea available in the room