Sarnic Premier Hotel - Special Class

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

housekeepers were really good excellent! Maintenance was very lazy and couldn't do the job front desk wasn't their job at all. I was not happy with my room at all. The shower head was not fixed when we were there. The toilet seat cover was loose that they checked in that they were checked out.

When we first arrived we got allocated in a room which was completely different compared on what was on the website, however we explained to the receptionist and the next day they managed to give us a room which was more comparable to what we booked. Bedroom and towels where cleaned and the bed was very confy, we enjoyed sleeping there, apart from the noise as you could hear other guests, the toilet was quite old and a but mouldy, definitely even though the cleaner did her best to clean , still was full of mould in every corner, hair dryer was not working properly, and TV as well , not connected to any channel. Breakfast was ok, i would say that is not bad but not that great. one of the staff was not aware of the product that was on the buffet, thats quiet unusual. Location wise is perfect, close to everything. Probably i will go back if i have to but i will definitely skip the breakfast and obviously if the room will be with a good deal.

Prime location to airport shuttle and attractions with good staff.

I didn't like that the room I selected said city view in double bed. They me lower floor with no view. Next morning lady manager made it right. The rooftop was closed which is why I booked. The staff was rude as ever. I called down for an iron was told they would bring it right up, after 5 mins or longer I went down stairs and asked the man with glasses who sits in the office about iron. I walked up and he was like " they going to bring it". I told him I've been waiting and have to get dressed for a tour and needed to know when. He said another guest may be using and I asked can he call housekeeping to check he was really irritated and so was I. He did finally called housekeeping and she told him she'll bring it right to me. As I was going to my room I seen the nicest housekeeper who went right to get it as I waited. I got dressed and wanted tissue and fresh towels, walked down to where I seen housekeeping working in room and asked for tissue and towels. Again it was the nice lady and another lady. The other lady looking at my like I'm asking for her life but the nice lady proceeded to get the items and gave them to me. Before check out I seen housekeeper was asking was she doing my room I want to tip her again. I asked the male worker to translate it he didn't even listen and just kept telling me to go to front desk. I did explain to lady manager and she translated for us. I don't recommend if American/solo traveler dont get same treatment as other guest. I booked new hotel

Amazing hotel very safe and in the best location in all of Istanbul. 5 minute walk from the blue mosque, 9 minutes from sultanahmet station. Highly recommend!

Great location for the price. Hotel a little tired, roof top bar was closed. Nonetheless, hotel did a great job and I had no complaints at all.

Property was very close to Blue Mosque, which was visible from their rooftop terrace. Within walking distance of Topkapi Palace and the Grand Bazaar. Hotel buildings are quite dated and has steps to the front to get in. Room was clean but basic.

There are 2 drinking glasses in the room: one was cracked & the other has lip & finger marks on it ⚠️ Honestly cannot answer the parking question as I didn’t need it. The front desk upgraded my room when I presented him with my issue. That issue was about the stale, damp smell of my initial room assignment. It’s an old hotel, I get it, charming in its own right (friendly staff for sure) but cannot ignore the smell. I appreciate being taken care of and my new room (still has the smell though definitely not as strong) was sooo much better! I would open the curtains to see the Blue Mosque right outside my window ☺️ Also make note: location is perfect; everything I wanted to see was so easy to get to!

Bathroom was old, carpet old, hotel need remodeling. This is not a 4 stars hotel. It’s a 2 star. Will not recommend

Our door could not be locked. Mould growing in the bathroom. One of the drinking glasses had not been washed for months. Stains on the bedding. Overpriced and under performed.