The Wallace

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Prime location, friendly helpful people!

Excellent hotel if you like a quieter NYC neighborhood. Easy subway access or a walk to midtown gets you to many attractions.

This hotel is s gem however the room which I was given, 500, was not. 500 shares a wall with the elevator and the bathroom nextdoor, every single door opening and closing was magnified in this internal facing room, For some reason a door in the hallway was opened and slammed all night. Thankfully I had noise canceling headphones. In the morning I think I determined that the door was where housekeeping was housed. I imagine this is unique to room 500 as everyone in the hotel looked a lot more rested this morning than I felt. The hotel is lovely and clean and I would stay here again in a millisecond, just most definitely in a quiet room away from the elevator and the mystery slamming door and my neighbor's bathroom.

The staff anticipated our every need. The jazz lounge was world class!

Awesome gym tech. Some wall mounted thing I’d buy myself. Super location and nothing but friendly.

Perfect location for walking to the Central Park as well as countless restaurants and bars. Parking is a bit of an issue (the nearby garage recommendation has a 30min - 1h notification period to get the car ready) but overall the hotel is in pristine condition. The high level of interior finishing is a welcome change from the countless dated luxury hotels that gloss over details and attempt to compensate with often unneeded services. The Wallace is definitely a recommendation for a stay in the Upper West Side area.

The staff was amazing. The front desk dealt with an expedia bug that double booked customers very graciously and were very welcoming every day of my stay. The hotel is in a perfect location, quiet neighborhood close to most places you want to visit in nyc. They have a great lounge where you can enjoy drinks, food and watch a world cup game. The staff is what absolutely makes this place amazing . From the front desk to the staff at the lounge they are all superstars !! See you soon Eddie

Staff was very helpful

Cordial staff! Great stay! Convenient to public transportation and Central Park. And perfect location away from the hustle and bustle. Great neighborhood restaurants in walking distance!

Our stay at The Wallace was great outside of check-in. We checked in around 4 AM, and the front desk agent was not warm or welcoming. He acted as though we were bothering him by checking in. This was very interesting, as before arrival, I informed the front desk via chat that our flight was delayed due to weather and that we would arrive after 3 AM. His behavior was very surprising. Outside of this experience, the stay was great. The rooms were spacious and clean, and the rest of the staff was very nice and accommodating. The Wallace is a gem on the Upper West Side of NYC, and we will definitely return in the future.