Staybridge Suites Guadalajara Novena by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Rooms were nice, staff was very friendly

The staff at the hotel were very nice. Our room was not clean.

Parking charge

El Staff súper agradable y servicial el desayuno súper bien muy buena calidad, volveré ..

excelente ubicación y conveniencia.

The electricity went in and out all night while we were there. The hotel would lose power and regain it and lose it again. It happened all night on one of the nights we stayed and through the morning as well. I couldn’t believe more people were not angry about this but maybe that’s something they are used to in this hotel. We were not and it was not a pleasant experience. In addition, this hotel is super hard to get in and out of. The parking is adjacent to the building and the entrance to the parking has a steep incline and can easily be missed. If you have lots of luggage you can have a hard time entering/leaving the property. While the breakfast is free, don’t expect any special or great, it’s pretty minimally standard. Truly, a refund should be given to us as we could not sleep/enjoy our stay peacefully and feel secure for our safety. In addition, when we called when the electricity came back on, the staff couldn’t explain what was going on, only that they had called for help. The hotel the next morning put up a sign saying they were testing the electricity, I guess they forgot to tell their own staff about that.

As always staff was very accommodating.

I was very satisfied with the room size, layout, and cleanliness. I also really enjoyed the social hour, which made it easy to have dinner. The location was excellent as well, and all the staff were incredibly kind and helpful. I had such a comfortable and satisfying stay for four days. If I come back to Guadalajara, I would definitely stay here again.

This is a nice hotel with a few nice restaurants within walking distance. I would have given this stay 5 stars, but for the one night we were there, the electricity went on and off all night. Finally, it went out completely around 8am and didn't come back on for some time. I don't mind the electricity going out, these things happen. What was disturbing was that the staff has no contingency plan in place. The phone in the room was out as well. The only means of communication was calling the Front Desk from my cell phone, which may not be an option for all. We were on the 15th floor, and we were not offered any assistance bringing our luggage down the 15 flights of stairs, etc. Fortunately, we only had a small carry-on bag. Again, the issue is the staff offered no contingency plan or assistance at all. We were basically told it was the electric company's issue and not their problem. In 2026, there is no excuse for any hotel not to have an emergency plan or contingency plan in place for these types of issues. For this reason alone, I probably wouldn't stay here again.

Breakfast great